State Licensing Associate Manager- Richmond, VA
About The Position
The Associate Manager, State Licensing will play a key role in supporting operational efficiency by leading a team responsible for the preparation, collection, and organization of required state documentation for Board of Pharmacy licensure. This role also oversees processes related to paper-based applications requiring manual handling, ensuring quality assurance standards are met and maintaining clear, timely communication with clients. This role has been established in response to both new client onboarding and increased volume from existing partnerships. The Associate Manager will play a critical role in enabling continued business growth by supporting scalable service delivery, sustaining client satisfaction, and minimizing service disruptions during high-volume renewal cycles.
Requirements
- Bachelor's Degree Required.
- Experience managing people/teams required.
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.
- Strong communication skills, both written and oral required.
- Ability to go into the Richmond office 2-3 times weekly.
Nice To Haves
- A minimum of 2 years of prior relevant licensing experience preferred.
Responsibilities
- Lead a team responsible for application drafting, submission, and documentation management for state licensure.
- Oversee manual and paper-based application workflows, ensuring accuracy, completeness, and adherence to regulatory requirements.
- Maintain high service quality standards, ensuring timely and compliant submission of all applications.
- Identify opportunities to improve turnaround times and streamline processes to reduce operational risk.
- Ensure consistent, proactive communication with clients regarding application status, timelines, and requirements.
- Support onboarding of new clients by establishing scalable processes and ensuring seamless transition into service delivery.
- Partner with internal stakeholders to enhance operational efficiency and maintain alignment with client expectations.
- Analyze the customer’s requirements and ensure that the outcomes are delivered on time, following high quality standards, and meeting expectations.
- Research, analyze and respond to client inquiries.
- Take responsibility for the quality of service delivered to clients to ensure clients obtain maximum value from services.
- Ensures excellent customer service from team members on State Licensing team.
- Ensures the team's adherence to state filing deadlines.
- Handles billing and related inquiries.
Benefits
- health and welfare and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
