State Gov. Business Operations Manager

NTT DATA Services•Tallahassee, FL

34d•Remote

About The Position

The Business Operations Manager will lead and oversee core business operations, including billing, ordering, and procedural workflows. This role is essential to ensuring operational efficiency, compliance with government standards, and alignment with strategic goals—particularly those relevant to the State of Florida.

Requirements

Minimum five years’ experience working with government clients.
Minimum of 2 years government business practices, preference given for State of Florida procedures and contracts.
Advanced degree in Business Administration or a related field.

Nice To Haves

Demonstrated experience in financial management and budgeting.
Familiarity with State of Florida business practices and procurement protocols.
Excellent verbal and written communication skills, with the ability to convey complex information clearly.

Responsibilities

Oversee and manage daily operations related to billing, procurement, and order processing.
Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies.
Ensure all billing and ordering activities meet contractual obligations and regulatory requirements, especially those specific to the State of Florida.
Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
Monitor operational KPIs and generate performance reports for senior leadership.
Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction.
Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
Lead cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions.
Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.