State Director

Consumer Direct Care Network•Hudson, OH

1d•Remote

About The Position

Consumer Direct Care Network (CDCN) is a growing company specializing in home and community-based services that support individuals with disabilities and older adults, enabling them to remain in their homes and communities. CDCN operates in 14 states and is expanding its programs annually. The company fosters a supportive and motivating workplace where collaboration and celebration of accomplishments are valued. This role is responsible for directing the day-to-day operations within a specific territory to align with company strategic goals, ensuring compliance with federal/state regulations and Managed Care Organization (MCO) program rules. The position also oversees daily intake, referral, local payroll, and accounts receivable (AR) processes to drive business growth, ensures excellent service to clients, employees, and third parties, and leads staff training and organizational development.

Requirements

Bachelor’s Degree in related field preferred.
Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field with one-year experience working with individual(s) with disabilities or the elderly preferred.
Four (4) years management experience preferred.
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
Proficient public speaker.
Effective written and verbal communication.
Demonstrate dependability.
Demonstrate effective problem solving and decision-making skills.
Exhibit computer efficiency.
Bilingual preferred in various locations.

Nice To Haves

Bachelor’s Degree in related field.
Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field with one-year experience working with individual(s) with disabilities or the elderly.
Four (4) years management experience.

Responsibilities

Direct the day-to-day operations of Consumer Direct Care Network Companies within their territory to support company strategic anchors and thematic goals.
Direct compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.
Direct daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development.
Direct the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs.
Direct staff training and provide organizational leadership.
Improve the economic standing of the programs.
Promote cohesiveness in the office environment.
Support day-to-day operations and client advocacy.
Direct collaboration of stakeholders regarding the delivery of services.
Responsible for the contents of program scorecard, dashboard, and key performance indicators.
Direct compliance with applicable legal requirements, standards, policies, and procedures at the program office level.
Direct advanced reporting as required.
Direct complex service programs and special projects as needed.
Identify and implement process improvement efforts.
Direct the management of special projects including, but not limited to: Annual review of policy and procedures, Annual review of standard operating procedures, Annual satisfaction survey, Large-scale enrollments and transitions as needed.
Maintain necessary skills and knowledge to coordinate workflow.
Direct the marketing of services to referral sources.
Participate in, and assign professional development and training activities.
Prioritize and multitask effectively.
Provide excellent customer service to internal and external clients.
Direct the recruitment, hiring, training, and supervision of employees according to the company’s needs.
Represent the company at stakeholder meetings, health fairs and provider fairs.
Direct the management of deliverables and ensure timely completion of projects.
Travel within the assigned geographic area as required.
Responsible for maintaining the positive financial health of the programs.
Direct client enrollment, assessments, and supervisory visits as required.
Direct the development of the service/support plan and budgets within the programs.
Direct the management of the Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner.
Direct payroll, authorization, and AR operations for the programs.
Other duties as assigned.