State Center Operations Director

Butterfly Effects • New Orleans, LA

2d • Hybrid

About The Position

The State Center Operations Director oversees all non-clinical operations across our five Louisiana ABA centers: New Orleans, Metairie, Mandeville, Baton Rouge, and Marrero. Partnering with local clinical leadership, administrative staff, and national support teams, this role owns the operational engine of the region: facilities and vendor management, scheduling and utilization, resource planning, operational compliance, business workflows, and family experience from first contact through daily care. This role is ideal for a detail-oriented, process-driven operations leader who is comfortable managing priorities across multiple locations, building strong internal and external relationships, and keeping teams focused on the operational work that supports access, growth, and a high-quality experience for families and team members.

Requirements

• Bachelor's degree in business management or healthcare administration required; master's degree preferred.
• Five years of progressive operations leadership experience.
• Two or more years of work experience in health care; ABA therapy knowledge is a plus.
• Demonstrated success leading operational processes, building and expanding team operations, managing facilities, and overseeing vendors.
• Strong client focus, professionalism, integrity, collaboration skills, and interpersonal communication.
• Strong organizational, analytical, and deductive reasoning skills.
• Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Experience with budget creation, budget analysis, reporting, metrics, and operational decision-making.
• Ability to work well under pressure, manage competing priorities, and achieve results in a fast-paced environment.
• Ability and willingness to work with a diverse workforce while balancing individual needs and business needs.
• Ability to travel regularly among multiple center locations within Louisiana; reliable personal transportation is required.
• Ability to lift 25 lbs. and work in a professional office/center environment using standard office equipment.
• Background check clearance required and subject to 5-year re-screening.

Nice To Haves

• Master's degree preferred.
• ABA therapy knowledge is a plus.

Responsibilities

• Lead daily non-clinical operations across all five Louisiana Centers, including New Orleans, Metairie, Mandeville, Baton Rouge, and Marrero.
• Manage center performance to daily and monthly business metrics.
• Maintain frequent daily interaction with Center Directors, State Directors, and the national office.
• Work with the facilities team to ensure centers meet internal quality standards, repairs are quickly completed, and compliance with State and Local fire/business codes.
• Supervise administrative and support team members, while indirectly supporting RBTs and BCBAs in partnership with the Louisiana Regional Director(s) and clinical leadership.
• Serve as the HR liaison for Louisiana Centers by supporting policy adherence, employee relations issues, center communication, and consistent operational follow-through.
• Partner with Regional Directors on successes, needs, issues, and action plans involving clinical team members and center operations.
• Oversee scheduling of team members and families across Louisiana Centers to support utilization, access to care, engagement, and billable hours.
• Manage center operations, including supplies, inventory, cleaning, facility scheduling, safety, appearance, vendors, and other operational issues at each location.
• Use company systems to generate reports and provide key operating metrics to management across all Louisiana Centers.
• Support monthly staff trainings across centers on policies and operational or HR-related topics.
• Work with families in a positive and professional manner, helping ensure follow-through on commitments, engagement in the therapy process, and communication with team members.
• Maintain awareness of local market compensation trends and share relevant insights with company leaders.
• Contribute to BCBA recruiting and retention by ensuring concerns are heard and, when appropriate, the business case for operational change is explored.
• Ensure team members assigned to administrative time are completing meaningful, appropriate, and productive work aligned with center needs.

Benefits

• Mission-driven work supporting children and families affected by autism.
• A multi-site leadership role with the opportunity to influence the consistency and effectiveness of operations across Louisiana.
• Close partnership with clinical leaders, Regional Directors, center teams, and national support resources.
• A role focused on improving access, utilization, family experience, team engagement, and operational execution.
• A fast-moving environment where process improvement, follow-through, and collaboration can make a visible impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager