State Care Coordinator

HealthCare Access Maryland•Baltimore, MD

6d•Hybrid

About The Position

The State Care Coordinator provides person-centered and recovery-oriented care coordination services that assist individuals who are transitioning from publicly funded and fee-for-service substance use treatment to the next level of care by connecting them with services that support their continuing recovery. This is accomplished through a compassionate and collaborative working alliance with individuals serving for up to 6 months post-transition from a substance use treatment facility.

Requirements

High School Diploma or GED with significant human services experience.
2 years of experience working in an administrative support capacity with a multidisciplinary team.
Reliable transportation required.
Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
Organizational skills with the ability to meet a demanding workload.
Detail oriented to complete requirements of files and contract compliance.
Sensitivity to cultural and socioeconomic characteristics of population served.
Knowledge of the “Housing First” philosophy is preferred, support is required.
Excellent oral and written interpersonal and communication skills required.
Problem solving skills.
Proven ability to work efficiently and meet deadlines.

Nice To Haves

Bachelor’s degree in a Human Services field is preferred.
Experience working within substance abuse recovery population preferred.

Responsibilities

Coordinate and provide ongoing assistance accessing and engaging in services as outlined in the Service Plan.
Participate in follow-up meetings at the treatment facilities, residence of person served, HCAM offices, or other facilities as identified by individual or care coordination team.
Submit monthly Mileage Expenses through Nexonia and send the mileage reimbursement expense report to the Program Manager by the 5th of the following month.
Schedule and complete the Client Intake within 5 business days of the referral received.
Complete an ISP (Individualized Service Plan) during intake, month 3, and month 6 for clients enrolled in the care coordination program.
Make 2 contacts with their client each month (in-person or by telephone), with the first contact due before the 15th of the month, and the second contact by the 30th of the month.
Enter all case management notes and required documents into eCW (client management database) within 24-48 hours of the completed Client Intake.
Complete a Client Satisfaction Survey for clients enrolled in the state care coordination program for 2 months, 4 months, and at discharge for Baltimore County.
Engage in a Client Audit each month with their immediate supervisor to verify documentation and client notes.
Build customer-oriented, collaborative relationships with treatment providers and clients.
Visit assigned treatment sites twice a week for a minimum of 4 hours each day to complete intakes, provide resources, and tangible items to clients.
Complete all required HCAM and funder required trainings.
Perform other duties as assigned and based on needs of the program.