STAS - Receptionist

Receptionist•Gainesville, FL

9d•Onsite

About The Position

The Student Assistant Receptionist serves as a key member of the Human Resources Welcome Center team, acting as the first point of contact for visitors, employees, and students. This role is responsible for delivering excellent customer service by managing front desk operations, responding to inquiries, and ensuring visitors are efficiently directed to the appropriate HR resources.

Requirements

This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average.
Registered students are employed on a part-time basis, up to 20 hours per week.

Nice To Haves

Familiarity with multi-line phone systems and visitor management processes
Strong organizational skills and attention to detail
Prior customer service or front desk experience
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Basic proficiency with office technology and phone systems

Responsibilities

Operate and manage a multi-line telephone system, providing accurate and timely responses to inquiries
Triage incoming calls and route them to the appropriate HR department or subject matter expert
Greet visitors in a professional and welcoming manner and assist with the check-in process, including issuing temporary parking passes
Provide clear instructions to visitors based on the purpose of their visit
Assist walk-in visitors without appointments by identifying their needs and connecting them with the appropriate HR office
Receive, sort, and distribute incoming mail daily to department leads and administrative contacts
Notify appropriate departments of incoming packages and coordinate pickup
Coordinate Welcome Center conference room requests, including scheduling, confirmations, and basic logistical support
Maintain a clean, organized, and professional reception area
Support large group meetings or training sessions by assisting with check-in, room setup, and preparation of materials, as needed
Provide general administrative support to HR units as needed