Starter/Ranger - Full Time

Trump Miami Resort Management LLC• Doral, FL, US, FL

41d•Onsite

About The Position

As a Starter, you will ensure to provide our members and guests with pre-round assistance that promotes a truly memorable start to the golf round. You will ensure that each golf guest is fully aware of key on-course information and club expectations throughout the round. Items include bathroom locations, pace of play, hole location, course conditions, F and B options, historical fun facts, and on-course ranger support. You will be responsible for helping control the exact starting time for each group and maintaining proper starting intervals between pace of play on the golf course by directing players to the first tee in a timely and orderly fashion. Responsibilities also include informing golfers of the expected pace of play, the rules of the course, conditions, cart rules, on-course safety and etiquette, the expected duration of playing time, and familiarizing the guest with the resort.

Requirements

High School diploma or equivalent.
Previous experience working in a golf environment.
Display a professional appearance and attitude, and remain courteous to guests at all times.
Know and execute proper starter technical points and procedures.

Nice To Haves

Associates may be required to work varying schedules to reflect the business needs of the hotel.
Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position.
Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Provide “Lateral Service” to ensure that we are maximizing customer satisfaction.
Positively respond to requests for support from other departments unless there is a chance that an opportunity resulting in dissatisfying a guest could occur.
Notify leader if there is a chance that an opportunity resulting in dissatisfying a guest could occur and obtain the level of support that is being requested.
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.
The hotel will provide the required PPE.
Associates will be trained in the proper use and care of any assigned PPE.
Report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Responsibilities

Provide a warm welcome to golf guests arriving at the 1st tee.
Greet and welcome all members and guests.
Provide information regarding golf course conditions, cart rules, hole location, bathroom location, recommended tees, emergency call number, local rules, expected playing time, golf course safety and emergency procedures, golf course etiquette, and other related issues.
Verify that all revenues have been recorded by inspecting receipts for all players.
Ensure that all guests and members play the course assigned by the starter ticket.
Coordinate and approve course changes with the golf professional in the golf shop.
Assist players as necessary including ensuring that golf bags are securely placed in carts and distributing scorecards, pencils, survey cards, and local rules of play.
Assist golf shop staff in accommodating requests as appropriate.
Spot check sand bottles and GPS system to ensure they are filled and in working order.
Record golf car numbers, and assist the outside service staff in the assignment and control of golf cars.
Review and maintain time sheets to anticipate playing time problems.
Monitor turn time and keep the golf shop staff and golf course player assistants informed regarding potential speed of play issues.
AM Starter to provide PM starter with key information to support the transition.
Maintain clean and orderly appearance of starter’s area at all times.
Maintain knowledge of emergency procedures, location of emergency equipment, and reporting procedures.
Provide emergency assistance to golfers and other guests as necessary according to company procedures.
Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings.
Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution.
Provide directions to the first tee of other courses, driving range, putting greens, Rick Smith School, Spa, restaurants, meeting rooms.
Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.