Start-up & Pump Build Technician

Hoffman & Hoffman Inc•Fayetteville, NC

12d•Onsite

About The Position

Hoffman Hydronics is hiring a customer-focused Start-up & Pump Build Technician for its Suwanee operation. This full-time field-service role performs factory-authorized startup, commissioning, warranty service, troubleshooting, performance verification, and customer training for commercial hydronic equipment. Equipment includes boilers, water heaters, pumps, pump packages, booster systems, motors, VFDs, and related controls. The technician uses manufacturer manuals, wiring and control diagrams, piping drawings, checklists, and measured operating data to verify that equipment is installed correctly, operates safely, and is thoroughly documented. Alongside field responsibilities, the technician supports the Suwanee pump shop approximately one to two days per week as customer and field schedules allow. Shop work includes building, assembling, inspecting, testing, repairing, and documenting pumps and related equipment, and coordinating required parts and materials. The position involves regular local travel to customer sites and may require occasional overnight travel. Work takes place in shops, mechanical and equipment rooms, rooftops, construction sites, and active commercial and institutional facilities.

Requirements

High school diploma or GED required.
3–5+ years of hands-on experience with commercial hydronic systems, boilers, water heaters, pumps, motors, VFDs, rotating equipment, commercial HVAC equipment, industrial equipment, or a related field-service environment.
Experience with commercial boiler, water-heater, pump, motor, VFD, or hydronic-system startup, service, repair, or warranty support.
Ability to read and use wiring diagrams, control schematics, piping diagrams, OEM manuals, installation instructions, startup checklists, and service procedures.
Working knowledge of basic electricity, motor controls, VFDs, and safe troubleshooting practices, including line and control voltage, contactors, overloads, disconnects, motor rotation, sensors, safeties, and basic control signals.
Ability to safely and accurately use multimeters and other appropriate test instruments.
Experience with pump teardown, inspection, reassembly, and repair, including mechanical seals, bearings, impellers, shafts, couplings, gaskets, and motors.
Experience performing field laser alignment on pump and motor assemblies.
Strong troubleshooting, analytical, and problem-solving skills, including under time pressure.
Strong attention to detail, quality workmanship, organization, and technical documentation.
Good written and verbal communication skills and ability to work independently and as part of a team.
Comfort using email, smartphones, digital reporting tools, and common software for communication and documentation.
Valid driver's license with a clean driving record and ability to pass required background checks, drug screening, and jobsite requirements.
Ability to obtain and maintain required product, manufacturer, and safety certifications.
Ability to lift up to 50 pounds and perform physical work in shop and field environments.
Ability to stand, walk, stoop, kneel, climb ladders, use hand and power tools, safely move equipment and materials, and follow safety procedures.

Nice To Haves

Technical or vocational training in HVAC, mechanical, industrial maintenance, electrical, controls, plumbing, or a related field.
Factory-authorized startup, warranty, or field-service experience.
Experience with heating-water pumps, chilled-water pumps, boiler pumps, domestic-water booster systems, boilers, water heaters, VFDs, and controls.
Familiarity with combustion-related startup procedures and equipment testing.
Experience with building automation systems, pump controls, and basic control-system interfaces.
Basic welding, fabrication, or machining skills.
Forklift certification.
OSHA 10, lockout/tagout, electrical-safety, confined-space, or other relevant safety training.

Responsibilities

Perform factory-authorized startup, commissioning, owner training, performance checks, warranty service, and troubleshooting for assigned equipment and product lines.
Start up and support commercial boilers, water heaters, pumps, pump packages, booster systems, motors, VFDs, and related controls in accordance with manufacturer requirements.
Review manuals, wiring diagrams, control schematics, piping drawings, startup checklists, engineering information, and jobsite conditions before starting equipment.
Verify installation readiness and applicable mechanical, electrical, control, water, venting, gas, and safety conditions; identify deficiencies that prevent safe startup or proper operation.
Diagnose mechanical, electrical, hydronic, and control-related issues using OEM materials, test instruments, measured readings, and a methodical troubleshooting process.
Use multimeters and other appropriate test instruments to check electrical and control components, settings, signals, sensors, safeties, and wiring connections.
Verify system performance against design intent and manufacturer requirements and make authorized adjustments to support proper operation, safety, and efficiency.
Perform field laser alignment of pump and motor assemblies and support pump repair, motor replacement, alignment, startup, and troubleshooting.
Respond to warranty calls; document equipment condition and operating data, identify likely causes, and coordinate corrective action with customers, contractors, internal teams, and manufacturers.
Document deficiencies and recommended corrective actions, including installation issues, wiring problems, missing components, incorrect settings, contamination, circulation problems, blocked flow, equipment damage, and unsafe conditions.
Train owners, operators, and facilities teams on equipment operation, alarms, basic maintenance, isolation procedures, and recommended steps during malfunctions.
Communicate professionally with contractors, building owners, facility personnel, controls contractors, engineers, manufacturers, and HHY teammates.
Prepare complete service, warranty, and startup reports, including readings, settings, test results, photographs, deficiencies, corrective actions, and final status.
Plan field visits by confirming tools, parts, manuals, drawings, safety equipment, forms, and job information.
Support the Suwanee pump shop approximately one to two days per week, or as scheduled around customer commitments.
Build, assemble, inspect, test, and document new pumps, pump packages, motors, and related equipment according to manufacturer specifications, customer requirements, and HHY quality standards.
Disassemble pumps and rotating equipment for inspection, diagnosis, repair, and rebuild; identify worn, damaged, or failed components.
Repair and rebuild pumps and associated rotating equipment using proper procedures, replacement parts, manufacturer guidance, and documented quality checks.
Perform motor replacement, coupling installation, guard installation, and related rotating-equipment repair work.
Conduct functional and performance checks on assembled or repaired equipment before release, shipment, installation, or return to service.
Maintain build records, repair logs, inspection findings, parts usage, photographs, test results, and equipment disposition; assist with shop organization and inventory management.
Follow company and jobsite safety procedures, including lockout/tagout, PPE, electrical safety, lifting and rigging, hazard identification, and incident reporting.
Maintain a clean, organized, and safe shop, work area, service vehicle, tools, and parts inventory.
Coordinate with the Pump Build & Repair Manager and service, parts, sales, engineering, contractor, controls, customer, and manufacturer contacts to support timely, high-quality work.
Participate in required technical, product, manufacturer, and safety training; travel locally to customer sites and occasionally overnight as project needs dictate.
Perform other related duties as assigned.