START Service Coordinator

Easterseals PORT Health • New Bern, NC

1d • $57,000 - $59,000 • Hybrid

About The Position

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a compassionate and dedicated full-time START Service Coordinator to join our Child First START Team serving the Craven County area. This isn’t just a job — you will be making a meaningful impact by supporting families navigating substance use and mental health challenges while helping create safer, healthier futures for children and caregivers.

Requirements

• Master’s degree with licensure and 2+ years of experience OR Bachelor’s degree in human services with QP status and CADC (Master’s preferred)
• Knowledge of ASAM Placement Criteria and levels of care
• Experience with substance use disorder core functions, including assessment and treatment planning
• Familiarity with co-occurring mental health disorders and treatment approaches
• Proficiency in Motivational Interviewing and working with individuals in various stages of change
• Strong collaboration, organization, and communication skills

Nice To Haves

• Strong clinical foundation with experience in substance use and co-occurring disorders

Responsibilities

• Support families enrolled in the START program by conducting timely substance use and co-occurring mental health assessments and making treatment recommendations using ASAM criteria.
• Partner with child welfare professionals, family mentors, and treatment providers to ensure coordinated, trauma-informed care that prioritizes child safety.
• Guide parents through complex systems, advocate for services, and coordinate care with Medicaid and community partners.
• Monitor provider capacity.
• Maintain accurate tracking for up to 24 families.
• Participate in team meetings to share progress and address challenges.
• Build strong relationships with community stakeholders through collaboration and outreach.

Benefits

• Competitive salary: $57,000 to $59,000 for this full-time position
• Flexible, nontraditional work schedule - work can be performed virtually and/or DSS Craven County
• Generous paid time off and paid holidays
• Full benefits package including Medical, Dental, and Vision benefits
• Life and Disability Insurance (company paid)
• 403(b) Retirement Plan
• Employee Assistance Program and legal services support
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Supervision for licensure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level