Stars Program Specialist (Bilingual Chinese or Vietnamese)

Clever Care Health Plan•Huntington Beach, CA

29d•$72,800 - $80,000•Hybrid

About The Position

The Star Programs Specialist is responsible for assisting with the deployment and implementation of member experience improvement strategies, collecting and tracking member feedback from all channels in the organization. The Star Programs Specialist will also work closely with Network / Provider Relations Team for continuous training and education on CAHPS measures under the CMS Star Programs and Customer Service Team to resolve member related incidents.

Requirements

Bachelor's Degree or equivalent combination of education and work experience.
Minimum three (3) years' experience in Healthcare
Minimum two (2) years' experience in health plan quality improvement, managed care or equivalent experience.
Knowledge of CMS Star Programs, HEDIS, CAHPS
Valid driver’s license, reliable transportation, and insurance required with clean driving record
Team player, leader, and individual contributor who can engage relevant parties cross-functionally, drive decision making, and as applicable, facilitate operational change.
Proven track record of success implementing provider outreach and educational programs and/or projects and must be able to think critically to analyze performance and identify opportunities for improvement.
Demonstrated solid business writing experience.
Prior experience with project coordination and timelines
Demonstrated effective organizational skills.
Excellent communication, writing, proofreading and grammar skills
Strong proficiency with MS Word, Excel, Power Point
Excellent organizational skills and attention to detail
Ability to interact with all levels of the organization, as well as external stakeholders.
Superior meeting facilitation skills
Knowledge of HEDIS technical requirements.
Understanding of CMS 5 Star program and requirements.
Willing to travel locally to provider offices

Nice To Haves

Bilingual Chinese or Vietnamese

Responsibilities

Engage providers through a focused, meaningful, educational approaches to proactively address member abrasion points
Drive providers to take an active role with the Clever Care Health Plan's quality improvement programs, and various health-centered incentives
Support process improvement in collaboration with management efforts
Collaborate with Customer Service Team and work to resolve escalated member incidents pertaining to Access to care, vendor, Rx and other issues.
Facilitate fax or telephone call notification for providers targeted Stars measures
Create PowerPoint decks and other training materials for providers and staff.
Monitors and ensures that key Stars/CAHPS activities are completed on time and accurately in order to present results to key departmental management and other Clever Care departments as needed.
Collects and compiles the required documentation to maintain critical quality improvement functions.
Participate in Stars activities, meetings, and discussions with and between other departments within the organization and or PCP’s, IPA’s and MSO’s.
Assist in evaluating project/program activities and results to identify opportunities for improvement.
Surfaces to Director any gaps in processes that may require remediation.
Other duties as assigned