Starlink Enterprise Account Lead, Latin America

SpaceX•Hawthorne, CA

5d•$80,000 - $125,000•Onsite

About The Position

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Requirements

Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
2+ years of consulting or project management experience
1+ year experience in a customer-facing role
Fluent in English and Spanish

Nice To Haves

Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables

Responsibilities

Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
Delivering impeccable customer service to customers in the LATAM region, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
Retaining and growing the value of LATAM accounts in both hardware and service revenue
Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount