Starbucks Supervisor – Hospital Retail Operations

WVU Medicine

42d•Onsite

About The Position

This position ensures that safety, sanitation, customer service, and behavior standards are maintained in the department. Lead a high-volume Starbucks storefront located inside WVU Medicine's Ruby Memorial Hospital. This unique leadership opportunity combines the fast-paced environment of retail coffee service with the stability, benefits, and purpose of working in healthcare.

Requirements

High School Diploma or equivalent.
Current Food Handlers card as required by County Health Department issued by ONE of the following: StateFoodSafety.com Servsafe/National Restaurant Association Local County Health Department.
State criminal background check and Federal (if applicable), as required for regulated areas.
Two (2) years high volume food service job experience with one (1) year as supervisor.
Person in Charge issued by local County Health department.
Manager Food Safety Certification.
Board of Health Managers Training.
Computer skills, particularly Excel and Word.
Ability to understand written and oral communication.

Nice To Haves

County Person-in-Charge (PIC) training.
Certified Food Manager (CFM) Certification through ServSafe.
Two (2) years of high-volume food service supervisory experience in a healthcare setting.

Responsibilities

Participates in personnel management duties under the direction of a manager including employee disciplines, schedules, approving days off, schedule changes according to department policy, HR policies and adherence to the CBA (if applicable).
Ensures documentation of temperature and taste empowering staff to act on unacceptable food products.
Routinely updates menus based on customer satisfaction feedback, sales volumes and or seasonal pricing in consultation and approval from Dietitians.
Collaborates with Managers and Dietitians on menu/special diets and ensures the utilization of standardized recipes.
Maintains staff adherence to all policies and procedures including uniform standards.
Ensures that dish machine temperatures are taken for each meal and all areas are clean and ready for next shift.
Ensures all equipment is safe, maintained and functional. Ensures all equipment not functional is reported to facilities engineering and tagged out properly.
Maintains sanitation by assigning routine cleaning to staff. Conducts sanitation inspections ensuring HACCP requirements are met and follows through with corrective action as needed.
Monitor coolers to prevent food waste (out of date), work with staff and management to adapt menus.
Reviews staffing and volumes, adjusts as needed within the CBA (if applicable) to ensure timely service and cost effective operations.
Consistently monitors customer service and coaches team members to improve customer experience.
Collaborates with department management regarding product change recommendations – cost savings, contract changes, etc. Maintains Premier CMA % for maximum rebates.
Supervises the receiving, inspection and storage of food stuffs, ensuring all products meet quality and safety standards including properly rotating stock utilizing FIFO, par levels, special event orders and patient menu daily needs.
Provides input to managers regarding performance reviews for employees.
Cover call-offs as needed, following department policies regarding overtime and budgets for staffing.
Completes weekly work assignments per department needs.
Addresses inappropriate behavior when it occurs, including failure to follow standards of behavior, documents and informs the employee’s manager of issues and collaborates on corrective action as needed.
Coordinates with manager to provide training to employees including new employee orientation and in-services.
Assures that patients receive high quality, diet appropriate foods and excellent customer service.
Monitors appearance of patient meal trays and item placement as well as tray cart movement to ensure on-time delivery (within 45 minutes of patient meal request). Including tray delivery and accuracy audits and performs meal rounds.
Assures that patients receive high quality, diet appropriate foods and excellent customer service utilizing EPIC and or VST (Vision Technology Software) for diet orders.
Collaborates with managers and dietitians for clinical support including when appropriate, reviewing menus and dietary concerns with patients as well as relaying clinical information to dietitians as directed.
Assesses cafeteria (if applicable) before opening – correct signage, food garnished, clean appearance, etc.
Monitors cash handling and ensures compliance with established cash handling policies.
Works with management regarding the service of the cafeteria and Starbucks, if applicable, and any menu production needs.
Assures all shift cafeteria customers receive a variety of food choices and excellent customer service, verifying quality and quantity of needed materials to provide department services.
Updates cash registers and menu displays for retail.
Responsible for maintaining high quality standards in the preparation, presentation and delivery of catering events.
Acts as the onsite administrator for software system.
Coordinates each day with work leads reviewing catering events and any adjustments or changes to these events.
Rounds on staff and event delivery verifying that standards are maintained for each catered event.