Starbucks Store Manager

Sunriver Resort•Sunriver, OR

13d•Onsite

About The Position

Join Sunriver Resort, one of Oregon's Top 100 Employers, and enjoy a great culture and benefits package that includes, but is not limited to: 28 days of Paid Time Off in your first year, 401k with company match, a robust insurance package, free golf, and much much more! The Starbucks Store Manager will provide oversight and management to the Starbucks Store located in the Sunriver Village Mall. S/he will manage the training of all staff to ensure excellent service standards. The Starbucks Store Manager will always conduct him/herself/themself in a manner that supports Sunriver Resort’s Core Values: Trust, Open & Honest Communication, and Commitment He/She/They shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the destination and Employer of Choice!

Requirements

Progressively responsible retail experience preferred: 2< Years
Supervision of 10+ associates required: 1< Years
Experience analyzing financial reports
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Ability to communicate clearly and concisely, both orally and in writing
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information

Nice To Haves

College degree in business or a closely related field may substitute for a portion of the required experience

Responsibilities

Provide oversight and management to the Starbucks Store.
Manage the training of all staff to ensure excellent service standards.
Exemplify the Sunriver Resort Culture and promote Sunriver Resort as a destination and Employer of Choice.
Lead a team of associates to create and maintain the Starbucks Experience for customers and partners.
Supervise and direct the workforce, making staffing decisions (hiring, training, evaluating, disciplining, discharging, staffing and scheduling).
Ensure customer satisfaction and product quality.
Manage the store's financial performance.
Manage safety and security within the store.
Set goals for the work group, develop organizational capability, and model how to work together.
Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions.
Train and hold partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and instructing the store team.
Manage with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Sunriver Resort.
Plan, identify, communicate, and delegate appropriate responsibilities and practices to store partners.
Provide coaching and direction to the store team to achieve operational goals.
Monitor and manage store staffing levels for partner development and talent acquisition.
Utilize existing tools to identify and prioritize communications and filter communications to the store team.
Communicate clearly, concisely and accurately to ensure effective store operations.
Ensure adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicit customer feedback to understand customer needs and the needs of the local community.
Use operational tools to plan for and achieve operational excellence in the store.
Access external resources to support store operations and execute district and regional initiatives.
Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance.
Actively manage store partners by conducting performance assessments, providing feedback, and setting challenging goals.
Manage ongoing partner performance using performance management tools.
Challenge and inspire partners to achieve business results.
Develop and maintain positive relationships with partners in the local area.
Ensure partners adhere to legal and operational compliance requirements.
Recognize and reinforce individual and team accomplishments.
Utilize and demonstrate effective management principles and practices to create and maintain a successful store team.