2645 Starbucks Manager

Albertsons•Everett, WA

9d•Onsite

About The Position

This position is responsible for exemplifying and ensuring strong customer service in all aspects of the job. The Starbucks Department Manager directs and controls the operation of the Starbucks kiosk to achieve sales and profit objectives. As a primary contact for customers, the Starbucks Department Manager provides friendly, courteous, and helpful service and is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing costs. This role follows division guidelines for the implementation of the merchandising program, changes signs and prices as directed, and is responsible for maintaining appropriate stock and inventory. The manager writes orders in the order guidebook and enters them into the computer, checks orders for completeness upon arrival, and trains, supervises, schedules, and assigns duties to barista clerks. Duties also include brewing coffee and tea, performing various duties to assist in filling customers orders, cleaning and polishing utensils and equipment used in beverage preparation, serving coffee, and operating the cash register to accept payment and make change.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow directions.

Nice To Haves

Prior management experience.

Responsibilities

Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
Provide financial reporting to Store Manager and Field Supervisor.
Ensure product quality.
Change signs and prices as directed by merchandising.
Write order in the order guidebook and enter into computer.
Check order for completeness upon arrival.
Brew coffee, tea and chocolate.
Operate electronic cash register to total customers’ final bill.
Receive payment for customer purchase and count back correct change.
Maintain cleanliness of coffee service area of the store.
Sets up and maintains displays in coffee area.
Replace stock in preparation area from supply area.
Other duties as assigned.