Starbucks Manager

TPG Hotels & Resorts•Providence, RI

3h•Onsite

About The Position

The Manager is responsible for overseeing restaurant services, managing staff, ensuring guest satisfaction, and contributing to the overall sales and profitability of the establishment. This role involves a wide range of duties including human resources functions, life safety management, asset protection, and administrative tasks, all while maintaining brand standards and fostering a positive work environment.

Requirements

Possess knowledge of food & beverage/restaurant service, hospitality, business, and basic accounting principles and practices.
Possess organizational skills that result in accurate, timely, and thorough work.
Ability to effectively and efficiently manage daily operations and resolve operational problems.
Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
Ability to compile facts and figures and analyze information which involves data manipulation or interpretation to arrive at logical conclusions.
Ability to anticipate and identify issues and exercise initiative to investigate, interpret, and reach logical conclusions and make sound business decisions.
Possess strong listening, verbal, and written communication skills with professionalism, diplomacy, and confidentiality.
Display consistent professional leadership while simultaneously handling competing and changing priorities and projects.
Remain positive, resourceful, and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.
Knowledge of and ability to operate a computer, calculator, phone, and other office equipment.
Must satisfy and comply with the legal requirements for employment within the jurisdiction.
Regular and timely attendance with high standards of personal behavior, appearance, and grooming including wearing the proper nametag when working.

Nice To Haves

Knowledge of hotel facilities, services, and the city to assist guests as appropriate.

Responsibilities

Manage restaurant services in compliance with policies, procedures, standards, and regulations.
Manage staff schedules to ensure adequate coverage while managing the department budget.
Train and motivate associates to have positive and effective guest relations skills.
Ensure staff compliance with all guest service basics such as uniforms, name tags, and proper guest greeting.
Ensure timely response to guest needs and resolve guest complaints as appropriate.
Regularly review service scores to identify areas needing improvement and implement appropriate changes.
Be knowledgeable on hotel facilities, services, and the city to assist guests.
Recruit, hire, train, coach, counsel, resolve conflicts, discipline, and terminate staff as appropriate.
Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
Administer and ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling, and blood-borne pathogen.
Prepare and conduct associate performance and salary reviews in a timely manner.
Ensure staff compliance with internal controls, policies, procedures, standards, and regulations.
Insist on a work environment that is free from harassment.
Promote the hotel as an employer of choice in the community.
Contribute to and recommend budget, capital expenditures, inventory controls, asset protection, sales and business plans, and short/long term planning.
Manage within approved plans and objectives and develop action steps to correct any expense problems.
Sell and upsell services to meet/exceed sales and financial objectives.
Manage order entry and register systems, menus, promotions, and decorations.
Ensure food and beverage costs are within budgeted guidelines.
Ensure accurate guest bills, payments, reconciliations, and deposits.
Recommend new and improved menus and service methods to continually improve revenues and profit margins.
Review and monitor internal control procedures, and report, investigate, and resolve violations.
Review vendors, products, and bills to ensure procurement of top quality products at minimum prices.
Submit recommendations to senior management on internal controls, policies, and procedures improvements.
Assist the General Manager with life safety.
Manage and promote an accident prevention program to minimize liabilities and related expenses.
Manage staff compliance with appropriate sanitary, safety, security, and emergency policies, procedures, standards, and regulations.
Ensure staff is proficient in and compliant with sanitary, safety, security, and emergency procedures.
Notify senior management of any potential liability and propose proper course of action.
Recommend additional safeguards as appropriate and practice safe work habits.
Walk the operations daily to identify issues and speak with and listen to associates.
Ensure associates are properly trained in cash handling procedures and credit card transactions.
Ensure adequate controls are installed and maintained for the protection of financial assets.
Manage inventories as appropriate.
Ensure cleanliness and preventative maintenance programs are in place.
Submit recommendations for changes and improvements to senior management.
Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.
Ensure associates are properly trained in the use and maintenance of Company assets.
Effectively and efficiently manage the staff, day-to-day operations, and services.
Keep abreast of brand standards and the competition's products and strengths.
Use business/management knowledge, applications in the industry, and experiences to provide leadership.
Be a coach with a positive attitude on a daily basis.
Implement, manage, and comply with Company policies, practices, and programs.
Ensure compliance with brand standards and local, state, and national regulations.
Ensure optimal levels of quality service and hospitality are provided to guests.
Maintain effective business relationships with preferred hotel vendors.
Ensure all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
Maintain a consistent professional and positive attitude when communicating with guests and associates.
Maintain effective two-way communications that cross departmental lines.
Approach all encounters and actions with guests and associates in a friendly, service-oriented manner.
Conduct regular meetings with staff to provide organizational information and educate associates on changes and activities.
Communicate restaurant activities and plans with peers and superiors.
Compile and analyze various corporate reports and property reports.
Complete all required and requested reporting in a timely and accurate manner.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Assist with the preparation of the annual hotel budget and forecasts.