Starbucks Barista

Kroger•San Pedro, CA

20d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests; use equipment properly; and complete transactions according to company practices. Maintain product knowledge, assist customers with questions and recommendations, offer samples, and inform them about coffee shop specials. Keep products fresh and correctly portioned, and label, stock, and inventory merchandise and ingredients. Follow company safety and food safety procedures, inspect equipment, and report maintenance needs, discrepancies, accidents, risks, issues, or illegal activity to the appropriate manager. Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, follow directions, and seek assistance when needed. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain product knowledge and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and tender transactions according to company best practices.
Offer product samples and inform customers of coffee shop specials.
Provide customers with fresh products and the correct portion sizes, or as close as possible to the amount ordered.
Recommend coffee shop items to help customers find products they want and need.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, notify store management, and follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.