STARBUCKS/BARISTA

The Kroger Co.•Allen, TX

27d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and other coffee shop products to recipe, company standards, and customer requests. Help customers discover products, answer questions, make recommendations, and provide fresh products in appropriate portions. Maintain product quality, freshness, stock, and inventory; use equipment according to company guidelines; and comply with safety and food safety requirements. Work cooperatively with associates in a fast-paced environment and report issues, risks, discrepancies, and equipment needing repair to management.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections according to recipes and standards and customer requests, using proper equipment; tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh ordered products and the correct portion size, or as close as possible, to help prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients in merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, an espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.