STARBUCKS/BARISTA
About The Position
Provide exceptional customer service in a safe and clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and other coffee shop products according to recipes, standards, and customer requests. Help customers find products, answer questions, offer samples, and share information about specials. Maintain product quality, freshness, inventory, and food safety while using coffee shop and kitchen equipment according to company guidelines. Work cooperatively with associates and management to support store goals and provide assistance to customers, including minors, individuals with special needs, and older adults.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and respond to questions and make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes and standards and customer requests, using proper equipment; process transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide customers with fresh products and correct portion sizes, or portions as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop items to customers.
- Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
