STARBUCKS/BARISTA

The Kroger Co.•Albuquerque, NM

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests; help customers select products; and maintain product freshness, quality, and accurate portions. Use coffee shop and kitchen equipment according to company guidelines, and follow safety and food-handling procedures. Work cooperatively with associates in a fast-paced environment, address customer and business issues appropriately, and support customers with varied needs. The essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions according to company best practices.
Offer samples to help customers discover products and inform them of coffee shop specials.
Provide fresh products in the correct or closest possible portion size to the amount ordered.
Recommend coffee shop items to customers.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.