Starbucks Barista

The Kroger Co.•Warren, MI

26d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, with the goal of encouraging customers to return. The role supports fair and ethical treatment, an inclusive work environment, responsible community membership, and the delivery of appropriate products with fair and accurate pricing. Baristas demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves welcoming customers, answering questions and recommending products, preparing beverages to recipe and customer specifications, completing transactions, maintaining product quality and inventory, and following food safety and equipment-use guidelines. Baristas collaborate with associates, report safety or operational concerns, and assist customers including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and store.
Maintain product knowledge and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the portions customers order, or as close as possible, to prevent shrink.
Recommend coffee shop items to help customers find products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay informed about current, upcoming, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.