STARBUCKS/BARISTA
About The Position
Provide exceptional customer service in a safe and clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare and serve beverages and other coffee shop products according to recipes, standards, and customer requests. Help customers discover and choose products, maintain product quality and freshness, and keep the department stocked, labeled, and organized. Follow company procedures for equipment use, transactions, food safety, and workplace safety. Work collaboratively in a fast-paced environment and provide assistance to customers, including minors, people with special needs, and older adults.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes and standards and customer requests, use proper equipment, and process transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide customers with fresh products and correct portions, or as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop products to help customers find what they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Use kitchen equipment, including espresso machines, blenders, computerized scales, and steamers, properly.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or suspected illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, cooperatively, and without confrontation.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
