Starbucks Barista
About The Position
Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers, prepares beverages and other products according to recipes, standards, and customer requests, and helps maintain product quality, freshness, inventory, equipment, and food safety. The barista works cooperatively with associates in a fast-paced environment and provides support to minors, individuals with special needs, and older adults.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products, answer customer questions, and make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes and standards and customer requests using proper equipment; process transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide customers with fresh products and correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop products to help customers find what they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance as needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
