Starbucks Barista

The Kroger Co.•Taos, NM

21d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role supports a fair, ethical, inclusive workplace and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas prepare and serve beverages and other coffee shop products according to recipes, standards, and customer requests; use equipment safely; maintain product quality and inventory; and support store and department goals through teamwork and responsible customer interactions. The position involves working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, following directions, and seeking assistance when needed. It also includes direct interaction with minors, people with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, and make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests, using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and correct portion sizes, or portions as close as possible to those ordered, to prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, espresso machines, blenders, computerized scales, and steamers properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.