Starbucks Barista

Kroger•Newport, KY

21d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests, using appropriate equipment. Assist customers with product questions and recommendations, provide samples, share coffee shop specials, and ensure orders are fresh and correctly portioned. Maintain product knowledge and support department inventory, stocking, labeling, quality checks, and equipment maintenance. Work cooperatively with associates to support company and store goals, while following safety and food-safety procedures and reporting concerns to management. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Perform the essential functions of the position with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections according to recipes and standards and customer requests, using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to customers to help them get the products they want and need.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food-safety regulations and guidelines.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.