STARBUCKS/BARISTA
About The Position
Provide exceptional customer service in a safe and clean environment, encouraging customers to return. Treat customers and employees fairly and ethically, promote an inclusive workplace, act as a responsible community member, and provide appropriate products with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and other coffee shop products to recipes, company standards, and customer requests. Help customers feel welcome and informed by answering product questions, making recommendations, offering samples, and communicating specials. Maintain product quality, freshness, inventory, equipment, and food safety while collaborating with associates to support store goals.
Requirements
- Excellent customer service skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make product suggestions.
- Collaborate with associates and promote teamwork to achieve company and store goals.
- Prepare beverages to recipes and standards and according to customer requests using proper equipment; process transactions using company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products and correct portion sizes to help prevent shrink.
- Recommend coffee shop items to help customers find the products they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with current, future, seasonal, and special advertisements.
- Comply with safety procedures, identify unsafe conditions, notify store management, and follow food safety regulations and guidelines.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
