Starbucks Barista

The Kroger Co.•Waverly, OH

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive workplace, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and other coffee shop products according to recipes, standards, and customer requests. Help customers find products, answer questions, offer samples, explain specials, and recommend items. Maintain product freshness, quality, accurate portions, and appropriate inventory while following food safety and equipment-use guidelines. Work collaboratively in a fast-paced environment, follow directions, resolve customer and business issues, and report safety, product, equipment, or other concerns to management. The position must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests, use proper equipment, and process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and portions that match customer orders as closely as possible to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.