STARBUCKS/BARISTA
About The Position
Provide exceptional customer service in a safe and clean environment, supporting customer return visits. Treat customers and employees fairly and ethically, promote an inclusive workplace, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and other coffee shop products to recipe, company standards, and customer requests. Help customers discover products, answer questions, make recommendations, and provide fresh products in appropriate portions. Maintain product quality, freshness, inventory, and food safety while using coffee shop and kitchen equipment according to company guidelines. Work cooperatively with associates in a fast-paced environment and support customers, including minors, individuals with special needs, and older adults. King Soopers is part of The Kroger Company. The company describes its purpose as feeding the human spirit and offers associates opportunities for benefits, learning, and career growth. Both part-time positions and career opportunities are mentioned; the employment type for this particular position is not specified.
Requirements
- Excellent customer service skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform essential job functions with or without reasonable accommodation.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages to recipes and standards, accommodate customer requests using proper equipment, and tender transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products in the correct portion sizes, or as close as possible to the quantity ordered, to prevent shrink.
- Recommend coffee shop items to help customers find products they want and need.
- Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with current, future, seasonal, and special advertisements.
- Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
- Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, cooperatively, and without confrontation.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
Benefits
- Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to eligibility and plan terms.
- Flexible scheduling in full- and part-time roles.
- Paid time off, including holiday and sick pay, based on eligibility and length of service.
- Free counseling through the Employee Assistance Program.
- Free, confidential financial tools and coaching through Goldman Sachs Ayco.
- Associate discounts on purchases, including food, travel, and technology.
- Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
- Training programs and career pathways.
- Paid time off such as vacation, sick leave, and parental leave.
- Participation in a 401(k) plan, subject to eligibility requirements.
- Group term life insurance, subject to eligibility.
- Eligibility for an annual bonus based on company performance.
- Tuition assistance, college scholarships, and educational leave of absence, depending on criteria and eligibility.
- Internal training and development resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
