Starbucks Assistant Manager

Associated Food Stores•Park City, UT

12d•Onsite

About The Position

Starbucks Assistant Managers are responsible for ensuring team members provide exceptional guest service, while achieving sales and profit margin goals. This includes ensuring guest satisfaction, driving production standards and sales, building sales skills, meeting budgets, ordering, scheduling, product knowledge, safety, and cleanliness of the department. Effective assistant managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting guest service standards. They must demonstrate knowledge of the department’s purpose and goals and have the skills to help team members achieve those goals.

Requirements

Minimum 18 years of age
A current and valid Food Handler’s Permit
1-year experience in a coffee bar setting
Experience as a barista or barista trainer
Excellent guest and team service skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Ability to handle multiple projects and tasks with high attention to detail
Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business

Nice To Haves

Knowledge of retail environment a plus

Responsibilities

Train, coach, and observe team members in serving guests.
Provide exceptional service as an example to the team.
Have a strong working knowledge of department equipment with the ability to teach team and others all fundamental operations of equipment and franchise-specific training and standards.
Provide input into merchandising decisions to the store and department managers.
Implement the marketing strategy, cross-merchandising, and sales programs throughout the department.
Resolve guest and team complaints in a timely and satisfactory manner.
Manage sales, gross profit margin, labor scheduling, and department standards.
Be proficient in all store technology (ordering, POS system, etc.).
Work on special projects, tasks, and assignments as directed or requested.