Star Service Manager

Loews Hotels•Orlando, FL

About The Position

The Star Service Manager oversees in-room dining operations at Loews Portofino Bay Hotel, ensuring guests receive timely, accurate, and high-quality service. The manager develops service standards, coordinates with culinary partners to fulfill special requests and dietary needs, and maintains food and beverage presentation in accordance with brand standards. The role leads the Room Service Team through recruitment, training, coaching, scheduling, performance evaluations, and team development. It also supports revenue growth through upselling and promotions, maintains inventory and equipment, upholds hygiene and safety requirements, and analyzes reports on service metrics, costs, and guest feedback. Regular attendance, participation in mandatory training and meetings, and other assigned duties are required. Schedules may vary according to business needs.

Requirements

Minimum of two years of Food & Beverage leadership experience.
Strong knowledge of in-room dining operations, food safety, and service standards.
Exceptional problem-solving abilities and attention to detail.
Ability to multitask and work effectively in a fast-paced, high-pressure environment.
Familiarity with POS systems and financial reporting tools.
Effective management, leadership, organizational, and communication skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Oversee in-room dining operations to ensure timely and accurate service.
Develop and implement service standards and procedures to elevate the guest experience.
Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
Monitor food and beverage presentation to maintain premium quality and brand standards.
Recruit, train, and coach team members, fostering excellence and collaboration.
Manage schedules, performance evaluations, and team development initiatives.
Drive revenue through upselling techniques and creative promotions.
Maintain inventory and ensure equipment is in proper working condition.
Uphold hygiene and safety protocols and comply with health regulations.
Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
Maintain regular attendance in conformance with standards.
Attend mandatory training sessions and meetings.
Perform other duties as assigned.