Sas Ssim-2

St. Luke’s University Health Network•Bethlehem, PA

25d•Onsite

About The Position

The Star Access Specialist SCH is responsible for performing office duties, record keeping functions, and receptionist duties, administrative and follow-up functions in order to assist in the operation of a medical office. The Star Access Specialist SCH will work with and receive supervision from the practice manager, physicians, nurse practitioners and physician assistants.

Requirements

High School graduate or equivalent.
One year office experience in a similar healthcare setting or graduate of accredited medical assistant/administrative training program is preferred.
Customer Service experience is strongly preferred.

Nice To Haves

Graduates of accredited medical assistant/administrative training programs.

Responsibilities

Actively participates in maintaining and/or improving quality improvement initiatives.
Takes active role in facilitation of team approach to functions within the department
Attends departmental meetings
Actively participates as a team member in resolution of problems as they are identified.
Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration
Field incoming calls and respond appropriately according to network protocols.
Determines and prioritizes the nature of the incoming call
Responds to patient communications and routes complete and accurate messages to the appropriate individual
Ensures patient satisfaction at the end of each call
Maintains patient and physician office schedules
Schedules patient appointments according to the guidelines of the practice
Ensures patient access to requested provider, when available
Greets patients in a polite, prompt, engaging manner
Registers patients according to the guidelines of the practice
Verifies patient demographics and insurance information at each visit.
Captures any barriers – i.e. language, vision, hearing etc. and responds accordingly.
Maintains a consistent patient flow, and advises patients of delays in schedule
Educate patients on MyChart and assist with sign-up at check-in
Ensure all information is correct during insurance verification process (RTE)
Verify all patient consents are current (ie: HIPPA, Financial Liability)
Exercises good judgment and communication skills; demonstrates an awareness of emergency situations and responds appropriately
Monitors and maintains patient reception area, cleanliness and noise level.
Possesses basic knowledge of medical terminology and coding
Corrects charge review errors.
Handle registration/billing edits, practice registration errors and missing registration items in work ques daily
Is familiar with basic medical insurance concepts (i.e.: deductibles, co-insurance, fee-for-service, managed care)
Verifies and explains charges to the patient.
Collects any amounts due at time of service.
Provides patient education as it relates to insurance and balances owed.
Responsible to close out and balance cash drawer.
Sends daily faxes to Central Scanning Team using the correct fax sheet.
Scans and indexes, as needed. Backlog not to exceed 72 hours.
Reviews in-basket clerical pool messages and complete necessary information to clear the message.
Processes requests for medical records according to practice, State and HIPAA guidelines.
Follows opening and closing procedures as required.