Standardized Patient Program Manager

University of Chicago•Chicago, IL

9h•Hybrid

About The Position

The University of Chicago's biomedical enterprise, comprising the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine, is a leading academic medical institution. The Standardized Patient Program Manager will manage the Standardized Patient (SP) program, overseeing the training and supervision of SPs who participate in the education of medical students and health professionals. This role supports the teaching, assessment, and evaluation of the curriculum as defined by faculty and participates in the administration of clinical skills courses and all Clinical Performance Center (CPC) activities.

Requirements

Minimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Excellent interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization (students, CPC staff, faculty, PSOM staff, and SPs).
Excellent project management and administrative skills with demonstrated skill in multi-tasking complex projects and follow-through to accurate completion.
Ability to communicate effectively, maintain confidentiality, manage stressful situations, and work multiple projects simultaneously.
Ability to effectively lead, motivate, engage, and influence diverse group of part-time employees.
Ability to work independently while possessing demonstrated ability to work alongside faculty and senior staff in a 'matrixed' rather than 'siloed' organization.

Nice To Haves

Bachelor’s degree in education, healthcare administration, management, communication, performing arts, public health, or another related field.
Master’s degree strongly preferred.
2 years administrative experience in student affairs administration.

Responsibilities

Recruit, screen, train, and supervise standardized patients according to methodological standards.
Develop training manuals/aids and event guides for event managers, proctors, and SPs for events.
Anticipate and initiate planning/preparations for complex, detailed projects and execute logistical management for Clinical Performance Center program events, including but not limited to, sessions related to Clinical Skills & Reasoning I-IV courses; clerkship OSCEs; CPX; faculty development programs; and UC Simulation events.
Assist in the development and refinement of new student events and programs, including related materials (educational, assessment, training) and administrative protocols for standardized patient units.
Lead the administration of CPC activities and ensure program development and implementation aligns with goals of Pritzker curriculum.
Manage session logistics and SimIQ, online video capture storage system and assessment tool, for all medical students, participating faculty members, and troubleshoot CPC AV system, and computers as needed.
Oversee SP quality assurance through monitoring activities and implementation of strategies for improvement/correction.
Identify and implement technological improvements as related to student and faculty use of the CPC.
Maintain SP database and records, CPC Canvas site, CPC calendar, and spreadsheets recording information regarding all SP and simulation events.
Provide administrative support at Clinical Skills Committee meetings.
Pursue continued professional development in the field of SP methodology.
Assist in managing SP laundry and ordering necessary office supplies.
Conducts research and development of curriculum, models, and best practices in the field of education.
May work with school leadership teams to support school planning processes including needs assessments, goal setting, strategic planning, and determining strategies for curriculum selection and professional development.
May lead the implementation of professional development workshops and individualized coaching efforts for principals, teachers, and other school staff.
Plays a role in program evaluation and improvement efforts.
Performs other related work as needed.