Standardized Patient Coordinator- AZ- Clinical Skills and Simulation Center

Midwestern University•Glendale, AZ

5d•Onsite

About The Position

This individual will be responsible for serving in a coordination role for the Standardized Patient (SP) Program at the Midwestern University – Glendale campus. The position reports to the Standardized Patient Program Manager of the Clinical Skills and Simulation Center – Glendale.

Requirements

Ability to pay superb attention to detail and the ability to handle multiple responsibilities simultaneously.
Proficiency in providing high-level customer service, providing flexible and responsible solutions to difficult situations.
Ability to build and maintain rapport and collaborate effectively with standardized patients, administration, staff, and peers.
Ability to work independently with limited supervision as well as part of a team.
Committed to maintaining confidentiality when necessary.
Maintain a professional attitude and demeanor at all times.
Ability to occasionally flex schedule to meet the needs of the department, which includes working late or coming in early.
High School diploma or GED required.
5-7 years of coordination, office support, or teaching/training experience required.
Experience working in a team and a customer service-oriented environment.
Must demonstrate computer proficiency in database management and MS Office (Word, Excel, Outlook, PowerPoint, Publisher).
Excellent verbal/written communication and presentation skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information to a supervisor or top management.
Strong problem-solving skills required.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to interpret bar graphs.
Ability to utilize technology in making mathematical calculations.

Nice To Haves

Completion of a Bachelor’s degree at an accredited college or university is highly desired.
Knowledge of and experience working with standardized patients preferred.

Responsibilities

Assist in the recruitment, training, and orientation of Standardized Patients.
Monitor SP performances. This includes all aspects of case portrayal, such as delivering details, affect, fidelity, and physical simulation.
Observe videos of SPs for quality assurance purposes to ensure standardization and implement retraining or removal as needed.
Oversee the SP database, attendance, and assist in the preparation and monitoring of inventory needed for clinical education activities involving Standardized Patients.
Serve as backup for the administration and support of SP Payroll, including data entry and timely submission of documents.
Communicate SP schedules and reminders via Outlook.
Resolve and/or report SP or student issues to the SP Program Manager.
Attend department meetings as requested.
Communicate effectively and handle challenging or confidential matters with the utmost professionalism.
Ability to work professionally with a varied number of faculty and standardized patient trainees.
Other duties or projects as assigned by the SP Program Manager or Center Director.

Benefits

medical, dental, and vision insurance plans
life insurance
short/long-term disability
pet insurance
flexible spending accounts, including healthcare reimbursement and a child/dependent care account
competitive time off package including paid holidays, sick/flex days, personal days, and vacation days
403(b) retirement plan
tuition reimbursement
a child care subsidy reimbursement program
identity theft protection
an employee assistance program
a wellness facility on-site with a fully equipped fitness facility