Stand General Manager

Flynn Group•Visalia, CA

1d•Onsite

About The Position

The Stand General Manager plays a key part in supporting the stand’s growth, profitable operation, and the preservation of Flynn 7 Brew’s culture, mission statement, and values. The position is responsible for leading their crew, maintaining genuine connections with them and managing the unique nuances of business at their stand(s).

Requirements

Strong communication, interpersonal, and leadership skills
Strategic thinking with a results-driven mindset
Strong organizational and problem-solving skills
Has proven leadership abilities in a fast-paced environment with 40+ team members
Ability to comply with all safety and sanitation requirements, including an ability to be exposed to and work with disinfectant cleaning supplies throughout entire shift
Ability to frequently wash hands with disinfecting soap throughout shift
Ability to stand and exert mobility and agility in a fast-paced environment for up to ten (10) hours in length
Ability to engage in frequent overhead reaching, bending, squatting and stooping
Ability to read, write, and verbally communicate in English to employees, guests, vendors, and visitors
Ability to safely operate blenders, frozen drink machines and other stand equipment
Safely work indoors and outdoors. Frequent and prolonged exposure to a sub-40 degree (F) environment
Ability to safely transport, push, pull, lift up to 50 pounds repetitively throughout a shift
Ability to safely reach high and low shelves
Ability to safely respond in emergency situations to avoid imminent dangers to self and others
Must possess finger and hand dexterity for using small tools and equipment
Ability to safely work in environment that includes wet floors, temperature extremes, and loud noise
Can effectively lead and direct multiple personality types under pressure
Collaborative approach to teamwork and leadership
Can create and maintain genuine, uplifting interactions with strangers
Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
Can stand comfortably for hours at a time
Can climb a ladder and use a stepladder
Can stand, sit, bend, kneel, twist, and squat as necessary to fulfill work needs, including but not limited to stocking and cleaning the stand
Can safely walk in between and around cars in the drive thru line
Can safely use a utility knife
Can quickly and cleanly operate any position in the stand to help train and redirect the team as needed
Can maintain awareness of the shift’s operations while working a position
Can assertively and graciously confront all employees to address operational, procedural, or cultural issues
Can adapt to problems and implement solutions during stressful situations
Effectively manages multiple projects and deadlines
Tech-savvy and comfortable with data-driven decision making

Nice To Haves

Profit Sharing (varies by Market)
Fantastic development opportunities

Responsibilities

Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
Ensures prompt, friendly service according to company guidelines, achieving established objectives of the unit on customer feedback reports
Provides regular feedback to each crew member on strengths and areas of growth
Works with their crew’s needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold through eliminating waste and accurate counting
Ensures appropriate cash handling, deposits, and change for their stand
Facilitates team bonding and development through regular meetings and events for their Shift Leads and Brewistas, in both one-on-one and group contexts
Ability to motivate, coach, and inspire team members
Creates an Employer of Choice environment by fostering a culture in accordance with the Flynn 7 Brew Values and Beliefs.
Takes ownership of solutions, whether through solving the problem themselves or looping in an approved partner or vendor
Ensures the immediate response and correction of all verbal guest complaints to self and staff
Ensures crew is knowledgeable of and compliant with all health and food safety requirements
Is always developing new leaders to step into upcoming roles, regardless of current or future needs
Promptly implements and communicates directives from upper management
Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development
Collaborates cross-functionally with internal teams to support business initiatives
Demonstrates sustainable long-term success, and the ability to maintain a profitable business
Ensures compliance with company policies, industry standards, and regulatory requirements
Analyzes performance data and provides recommendations for process improvements
Manages projects and timelines, ensuring deliverables are completed on time and with high quality
Represents the company’s values and mission while fostering a positive, team-oriented culture
Ensures product preparation and presentation uncompromisingly meets company standards, utilizing line checks to Flynn 7 Brew standards
Effectively oversees/schedules employees to meet sales demands and adjusts par levels when needed
Ensures correct staffing levels, utilizing thorough interviews and company guidelines for proper selection of employees, based on competency identification
Maintains effective safety and security programs according to company policy and government standards and corrects unsafe practices or conditions
Promotes and manages restaurant organization, cleanliness and sanitation to comply with Ecosure and Health Department standards
Performs routine maintenance and immediately informs Area Director of needed repairs
Institutes preventive maintenance and needed repairs of building and all equipment
Advises Area Director of any non-routine situations
Communicates with other managers through management log and shift change meetings daily, and weekly through manager meetings
Ensures quality recruitment and referrals of potential Brewistas and management candidates
Ensures the constant development of employees through consistent heart-checks, one-on-one meetings and performance reviews, assessing the effectiveness of employees, providing candid, fair feedback and continuously working with employees on their areas of development
Partner with Area Director and Human Resources when additional staffing support is needed
Ensures acceptable employee performance and documents situations that require or could lead to disciplinary or corrective actions, involving the Area Director and Human Resources when investigations need to take place
Responsible for controlling cost in the stand by closing and managing the Profit and Loss statement on a period-by-period basis
Arrives on time for each scheduled shift and work throughout the shift (aside from legally required breaks) per the schedule and stand demands
Follows company procedure for communicating time off requests
Ability to give appropriate notice for any need to deviate - in any way - from one's scheduled shift.
Visits the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties
Completes all other assigned duties and responsibilities