Stakeholder Engagement Advisor

AESO•Calgary, AB

1d•Hybrid

About The Position

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results. Reporting to the Manager, Stakeholder Engagement, the Stakeholder Engagement Advisor facilitates the development and execution of stakeholder engagement strategies and provides trusted advice to internal teams on engagement planning, stakeholder risks, emerging issues, and effective engagement approaches. Success in this role requires strong critical thinking, sound judgement, excellent communication skills, and the ability to navigate complex stakeholder environments while designing engagement approaches that build trust and mitigate organizational risk. At AESO, we prioritize open communication and meaningful engagement with stakeholders. In this role, you will design and deliver initiatives that strengthen stakeholder relationships, support AESO’s reputation, and advance organizational objectives. You will work closely with colleagues across the organization to create meaningful opportunities for stakeholder participation and ensure stakeholder perspectives inform decision-making. As the successful candidate, you take initiative, thrive in a fast-paced environment, manage multiple concurrent priorities, and build trusted relationships across diverse stakeholder groups.

Requirements

Post-secondary education in public relations, communication, management or a related field, along with approximately 3–5 years of progressively responsible experience in stakeholder engagement, public engagement, communications, client partnership or a related field; equivalent combinations of related education and experience will be considered.
Experience leading stakeholder engagement planning and execution for projects involving multiple stakeholder groups, as well as providing engagement advice to internal clients.
Experience planning and facilitating hybrid, in-person and online engagement sessions, and analyzing stakeholder feedback to synthesize findings into clear recommendations.
Ability to quickly understand technical subject matter and communicate key messages clearly and effectively.
Demonstrated ability to build and maintain collaborative internal and external stakeholder relationships, along with strong written, verbal and presentation skills.
Strong interpersonal skills with a collaborative, solutions-oriented approach, and the ability to influence, build credibility, and foster trust across diverse stakeholder groups.
Ability to contribute practical, solution-focused approaches to stakeholder issues and challenges while handling sensitive information with discretion, confidentiality and professionalism.
Detail-oriented, highly organized and able to balance competing priorities in a complex environment, while exercising sound judgement, demonstrating initiative, and consistently delivering high-quality work.
Applies a partner-centered approach with a strong commitment to quality.

Nice To Haves

Electricity industry experience is an asset.

Responsibilities

Research, support the design and execute stakeholder engagement plans guided by AESO's Stakeholder Engagement Framework and Principles, and provide practical engagement advice to internal teams, projects and colleagues on engagement strategies, risks, issues and tactics
Respond to emerging issues with timely engagement approaches, strategic advice, and practical solutions, while assessing stakeholder risks, identifying engagement opportunities, and recommending approaches that support organizational objectives
Oversee engagement projects and support broader, multi-year engagement programs
Plan, lead and facilitate effective hybrid, in-person and online engagement sessions, including developing facilitation guides that support session objectives and meaningful stakeholder participation
Develop clear, concise engagement materials that enable relevant, timely and consistent communication with stakeholders, and analyze stakeholder feedback to translate insights into practical recommendations for project teams and leaders
Leverage digital engagement platform effectively and contribute to ongoing improvements that strengthen the stakeholder experience and support engagement objectives, while capturing and applying engagement lessons learned to support continuous improvement
Build collaborative relationships with internal colleagues, and stakeholders, and act as a trusted advisor to internal clients by fostering productive relationships across the organization
Contribute to a collaborative team environment by working efficiently, professionally, and respectfully, while maintaining strong working relationships with all levels of AESO staff
Adjust to shifting priorities and manage multiple deliverables to meet timelines and produce high-quality work.