Stage Mgr-Attractions

The Walt Disney Company • Anaheim, CA

4d • Onsite

About The Position

The Stage Manager is a leadership position that is responsible for day-to-day management of Cast/frontline employees in Theme Park Operations departments such as: Attractions, Custodial, Food & Beverage, Guest Relations, Main Entrance, Retail, and Resort Transportation & Parking. In this role, you will ensure safe and efficient daily operations, drive a positive Guest experience, increase Cast engagement, and safeguard our brand. This role strives to improve Guest service standards, recognizes/coaches Cast behaviors, and manages the business through Key Business Drivers.

Requirements

• At least one year of leadership or managerial experience, demonstrating professionalism and maturity in an hourly or salaried leadership role.
• Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving, and decision-making.
• Proven ability to lead effectively in a team environment, hold self & others accountable, and work effectively with conflict through strong partnering and networking skills.
• Demonstrated operational Guest service experience and Guest service training skills.
• Demonstrated strong organization, multi-tasking, and time management skills with an attention to detail.
• Proficient in basic computer functions necessary to operate in a Windows-based environment and adaptable to new technology.
• Able to analyze and understand the impact of financial reporting and decisions in a fast-paced operation, such as operating budgets, labor & revenue targets, inventory systems, operation costs, etc.
• Ability to provide ongoing flexibility with work schedule, including days off, day/night shift times, and holidays.

Nice To Haves

• Operations experience in any Disney Park operations line of business or similar operational roles (at the Disneyland Resort, other Theme Parks, or outside the Theme Park industry).
• Experience at the Disneyland Resort in an entertainment role (e.g., assistant stage manager, character, parade performer, shows & atmosphere performer, musician, etc.) or other experience in the entertainment industry (e.g., show calling experience or other theatrical experience).
• Prior experience leading in a union environment.
• Bilingual skills.
• Bachelor’s degree or equivalent experience in operations, entertainment or related field

Responsibilities

• Demonstrate a commitment to excellence and working in the operation daily, including interacting with both Guests and Cast Members, and resolving any issues.
• Maintain a positive attitude and strong Cast focus to inspire, engage, coach, and develop a diverse and talented team.
• Recognize Cast Members and hold them accountable for delivering excellence in Safety, Courtesy, Show, Inclusion and Efficiency.
• Be a teacher and developer, take a sincere interest in the Cast and be vested in their success.
• Demonstrate care for Cast, support their Cast Life experience, and demonstrate care for Guests.
• Exceed Guest expectations that yield affirmative results and positive Guest feedback.
• Demonstrate passion and commitment to diversity & inclusion, including inviting diverse perspectives, fostering an inclusive work environment, and supporting workforce diversity.
• Partner closely and collaborate with other leadership teams that share a common Cast base.
• Participate in departmental meetings and communicate relevant information to Cast Members.
• Make balanced day-to-day operational decisions that benefit Guests, Cast Members, and the current demands of the business.
• Drive and deliver daily results by monitoring daily staffing levels and anticipating shift coverage needs based on demand.
• Support local projects and monitor any potential impacts to both the Guest and Cast experience.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager