Stage Experience and Services Manager, Stores

Sephora•Calgary, AB

8d•CA$54,800 - CA$68,500•Onsite

About The Position

As the Stage Experience and Services Manager, Stores, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives.

Requirements

Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
Exceptional leadership and influential skills.
Proven ability to lead and build top performing teams.
Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
Flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

Responsibilities

Execute cast training for all new hires as well as for existing cast.
Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
Ensure the timely response to all client feedback for the store.
Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients.
Regularly act as the Director in Charge (DIC) within the store.
Engage with cast and clients on-stage whenever possible.
Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams.
Manage the interviewing/hiring process for all direct reports.
Support the store’s hiring needs as needed.
Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.