Staffing Specialist

PeopleReady • Anchorage, KY

6h • $17 - $20

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation, helping improve the customer and associate experience. The role recruits, onboards, and places associates, matches them to assignments, and generates and fills customer orders while providing service to both customers and associates.

The position handles order intake and entry, high-volume calls and messaging to identify qualified workers, associate dispatches, payroll processing, branch administration, and responses to customer, associate, and third-party requests. It also supports customer relationships and sales, associate onboarding and assignment success, safety and compliance, and branch performance. Job site visits and transportation of associates may be required.

The role is located in Anchorage, Alaska. Work hours may require flexibility and evening and weekend availability as necessary. The employee must have reliable transportation and a valid driver’s license. Physical demands include frequently standing, walking, sitting, talking, and/or hearing for long periods; regularly lifting and/or moving up to 10 pounds; frequently lifting and/or moving 25 pounds; and occasionally lifting and/or moving more than 50 pounds.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Business operations knowledge and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Reliable transportation.
• Valid driver’s license.
• Authorization to work full-time in the United States without requiring employer sponsorship now or in the future.

Nice To Haves

• Prior experience in the staffing industry.

Responsibilities

• Become proficient with all required operating systems.
• Take inbound orders from new and existing customers and enter them into the system.
• Make high-volume outbound calls and send messages using work alert technology to find qualified workers for job orders.
• Use available tools and JobStack dispatches to match associates to open positions based on qualifications.
• Collaborate with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, records retention, and general appearance.
• Process associate payroll accurately and on time, ensuring hours are submitted and approved and resolving disputed hours.
• Respond promptly and professionally to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote workplace safety, take proactive steps to ensure compliance, and complete required screenings.
• Respond promptly and professionally to questions and concerns by phone, email, chat, or in person, and work toward satisfactory resolution.
• Provide exceptional service to existing and potential customers and associates.
• Build lasting customer and associate relationships through friendly, professional engagement.
• Contact customers and associates proactively to check satisfaction and address needs urgently.
• Develop customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
• Understand customer requests and dispatch associates who best fit the work, while observing non-discrimination and protected-class guidelines.
• Conduct job site visits and check-ins and provide an onsite presence when required.
• Recruit associates and manage onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
• Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits when needed.

Benefits

• 6 paid holidays.
• 1 paid floating holiday.
• Up to 15 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED