Caregiver Scheduler. Thursday, Friday, Saturday, Sunday and Mondays

Home Instead Calgary•Calgary, AB

1d•CA$57,000 - CA$62,000•Onsite

About The Position

Home Instead is seeking a positive, motivated, reliable, and organized Staffing Scheduler to join their team. This private home care company is known for providing high-quality home care and support to its Care Professionals. The Staff Scheduler is responsible for matching clients with the best possible care provider, requiring an understanding of hospitality and strategy. The role is critical in ensuring the delivery of high-quality care services to elderly clients, managing multiple priorities simultaneously with professionalism and excellent customer service. The ideal candidate is a high-performance individual who takes pride in exceeding expectations, solving complex staffing challenges, and contributing to a culture of excellence.

Requirements

Minimum 2 years of experience in scheduling, workforce coordination, dispatch, healthcare administration, hospitality management, or a related field.
Proven ability to manage complex scheduling functions and competing priorities.
Exceptional written and verbal communication skills.
Strong organizational and time-management abilities.
High attention to detail with accurate documentation and note-taking skills.
Experience handling challenging situations with professionalism and confidence.
Advanced computer proficiency and ability to work within scheduling and CRM systems.
Ability to remain calm and effective under pressure.
High-performance mindset with a strong competitive drive.
Excellent problem solver who takes ownership and delivers results.
Strong sense of accountability and urgency.
Professional, positive, and resilient under pressure.
Team-oriented while capable of working independently.
Passionate about delivering outstanding service to seniors and their families.
Previous experience scheduling staff is required.
Caregiver scheduling: 2 years (required)

Nice To Haves

Experience in Health Care, or the Hospitality Industry.
Advanced customer service experience.
Self-Starter who enjoys solving puzzles.
Love helping others.
Ability to process information quickly and accurately.
Driven to be the best.

Responsibilities

Coordinate and manage complex caregiver schedules to ensure full coverage for client care needs.
Respond quickly and effectively to schedule changes, call-ins, and urgent staffing situations.
Match caregivers with clients based on skills, personality, availability, and client requirements.
Maintain optimal staffing levels while balancing quality care and operational efficiency.
Develop and manage care giving staff members.
Deliver exceptional hospitality and customer service to clients, families, and caregivers.
Serve as a primary communication point for daily scheduling and service coordination.
Build strong relationships with caregivers and clients to ensure a positive care experience.
Support caregiver engagement, retention, and overall workforce satisfaction.
Maintain detailed and accurate notes regarding client needs, caregiver performance, schedule changes, and service concerns.
Manage complex communications with multiple stakeholders while demonstrating professionalism and empathy.
Ensure all records and documentation are timely, thorough, and compliant with company standards.
Escalate concerns appropriately and proactively identify solutions.
Monitor service delivery to ensure Home Instead's high standards of care are consistently achieved.
Identify scheduling efficiencies and process improvements.
Support business goals while maintaining an unwavering commitment to quality care.
Participate in after-hours problem solving when required to ensure uninterrupted client service.