Staffing Manager (Home Care Services)

Walnut Creek•Santa Rosa, CA

16h•Hybrid

About The Position

Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Santa Rosa team!

Requirements

Associates Degree in general business or related field; Bachelor's Degree a plus
2+ years of experience working in the home care or health care industry
Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
Excellent communication skills and ability to engage with our caregivers and clients
Strong attention to detail and excellent time management skills
Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)

Responsibilities

Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
Proactively send informational correspondence to caregivers as needed.
Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
Work cross-departmentally
Local travel up to 25% of the work week for field visits and community events.
May assist with new hire orientations, in-person caregiver interviews, and document compliance as needed