Staffing Coordinator/Office Manager

Grace Healthcare Services•Raleigh, NC

7h•Onsite

About The Position

This role involves a dual focus on staffing and office management. The Staffing Coordinator/Office Manager is responsible for recruiting, screening, interviewing, and onboarding new employees and caregivers, ensuring all necessary documentation is completed. They will match caregivers with clients based on specific needs, qualifications, and schedules, and manage caregiver schedules to ensure all shifts are covered. This includes filling gaps through existing staff or recruitment. The position also entails monitoring staff performance, compliance, and training, as well as handling client intake, assessing client needs, and coordinating transitions into home health services. Building and maintaining professional relationships with clients, caregivers, referral sources, and community partners is key. The role also includes business development activities such as outreach and marketing. On the office management side, the individual will provide front-office support, maintain records, prepare reports, assist with payroll, and support daily office operations including vendor management, supplies, and file maintenance.

Requirements

High school diploma or equivalent
At least three years of clerical experience, or college coursework with relevant clerical experience
Knowledge and skills needed to successfully perform the job
Good typing skills with the required typing speed
Good writing skills, demonstrated through a basic writing test
Strong customer service skills
Good scheduling and organizational skills
Ability to build and maintain positive working relationships
Ability to recognize and resolve conflicts effectively
Good critical-thinking and problem-solving skills

Responsibilities

Recruit, screen, interview, test, and orient prospective employees and caregivers.
Onboard and train new caregivers while ensuring all required documentation is completed.
Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
Manage caregiver schedules to ensure all shifts are properly staffed and covered.
Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
Conduct client intake by gathering demographic, medical, treatment, and service information.
Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
Communicate with referral sources and coordinate the transition of clients into home health services.
Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
Participate in client outreach, cold calling, marketing, and business-development activities.
Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.