Staffing Assistant

GOODWILL IND OF THE CHESAPEAKE INC•Baltimore, MD

4d•$19 - $24•Onsite

About The Position

The Staffing Assistant is responsible for serving as the point-person for employers, applicants and new hires providing administrative and program support.

Requirements

High school diploma or equivalent required
Three years of experience in a customer service, account management, client services, staffing services or administrative role required
Effective written, verbal and listening communication skills with the ability to convey and understand information and operate with transparency
Able to use effective problem solving and conflict resolution/management techniques to deescalate issues that may arise
Strong attention to detail and organizational skills to effectively manage multiple priorities, tasks and deadlines with little direct supervision
Intermediate level computer skills with working knowledge of Microsoft Office products including Word, PowerPoint, Excel and Outlook; Intermediate comfort level with using the Internet to research and obtain information
Strong customer service skills and ability to successful build effective working relationships
Ability to work successfully independently and as part of a larger unit, department or team
Compassion and respect for persons with special needs and barriers to employment

Nice To Haves

A current valid and unrestricted driver’s license and be fully insured according to Maryland law preferred

Responsibilities

Recruit, relocate and retain potential candidates for temporary employment
Coordinates processing all pre-placement requirements including pre-screening interviews, skills testing and assessment and reference checks
Makes all job offers, processes requests for pre-employment screenings including criminal background checks, educational verifications and drug testing as needed; tracks results of all pre-employment screenings, sending out adverse action and/or withdrawal of offer letters when necessary
Coordinates all new hire paperwork, including creating and retention of new hire files
Completes I9 eligibility verification, retention and audits
Reviews Annual Insurance Option collection and retention
Provides orientation training to all new hires
Participates in career fairs
Reviews referred clients’ resumes, interests and abilities for appropriateness of skills, experience, and knowledge in relation to employer needs and requirements
Coordinates and obtains client referrals from either WFD placement staff (internal referrals) or outside agencies (external referrals)
Contacts employers directly to obtain specific information about job orders including position requirements, length of assignment (if temporary), work rules/standards, etc.
Creates and maintains a client database logging all interactions and placement activity including assessment/testing scores, geographic locations able to travel to, assignments completed with feedback from employer and other pertinent information
Works to create a pool of “ready-to-work” clients to fill job orders quickly and efficiently while working towards meeting established annual placement goals
Responsible for terminations, rescinding of offers, downsizing and outsourcing as required
Utilizes GIC’s data management systems to produce statistical reports and narratives on placements as needed
Responds to unemployment claims, provides termination details, and payroll related information
Provide support to audit and reconcile payroll as needed
Maintains up-to-date record keeping in GIC’s data management systems
Other administrative and support duties as required