Staffing and Development Coordinator

Homewatch CareGivers•Woodbridge, NJ

1d•Onsite

About The Position

Homewatch CareGivers of Woodbridge is a premier provider of private home care services. We provide premier in-home care, services designated to enhance the well-being, independence, & dignity of our client. We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for. We do not believe in a one-size fits all solution; we tailor our care plans to each individual client’s needs. Homewatch CareGivers of Woodbridge is seeking a Manager of Staffing and Development. This position requires compassion and an interest in making a difference in the lives of our clients. In order to succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers. The Manager of Staffing and Development is responsible for the delivery of outstanding home care services by serving as primary point of contact for Caregivers. Primary duties include coordinating and monitoring schedules, filling open shifts, and training and developing Caregivers.

Requirements

Bachelor’s Degree in Business or related discipline, OR, if no degree, 3 years of consultative customer service experience.
Previous scheduling experience preferred.
Be organized and be able to effectively prioritize matters
Proficient in time management and multi-tasking skills
Must be a problem solving
Must be a team player
Must be an effective communicator
Ability to coach and mentor fellow team members
Ability to effectively collaborate across internal teams
Ability to work independently and in a team environment
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Responsibilities

Serve as the main point of contact for Caregivers, establishing rapport and building relationships
Schedule and coordinate assigned case load in an efficient, effective, and timely manner, while ensuring outstanding Caregiver and client satisfaction
Handle callouts or emergency schedule changes with little or no advanced notice, identify available Caregivers and notify team of changes
Manage Caregiver PTO and ensure all shifts are covered
Play an active role in weekly roster meetings providing insight about clients and Caregivers
Be available for On-Call rotation (approximately once a month)
Update clients to changes in the schedule
Complete weekly virtual visits to Total Care Solutions clients
Create and maintain client files
Fill in as a Home Health Aide when available (CHHA license required)
Weekly review and approval of Caregiver timesheets
Weekly field visits to monitor Caregivers
Document and deliver disciplinary action to Caregivers
Manage Caregiver clock in/out compliance
Manage the Caregiver Registry
Maintain Caregiver Files (new hires and on-going)
Take the lead in obtaining feedback, documenting and delivering annual Caregiver performance reviews
Mentor new caregivers, conduct field visits to help develop skills
Play an active role in the interviewing of Caregivers
Facilitate orientation and skills training
Collect the onboarding documents, run background checks and create new hire file
Build relationships with local schools to help recruit Caregivers
Upon hire, lead caregiver skills evaluation