Staff User Researcher

AfterShip

2d•$165,000 - $232,500•Remote

About The Position

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Requirements

8+ years of applied UX/user research experience, including leading research across multiple product areas or a business domain (SaaS and/or e-commerce a plus).
Proven ability to lead research strategy and roadmap independently.
Deep, comprehensive expertise across qualitative and quantitative methods; recognized as a subject-matter expert who can set standards for others.
A track record of influencing at the executive level and aligning leadership on strategic questions.
Strong synthesis and storytelling — turning complex research into clear, actionable recommendations that drive decisions, evidenced by a portfolio or work samples.
Experience mentoring researchers and elevating a team's craft.
Bachelor's or Master's in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field — or equivalent practical experience.
Thrives with full autonomy in a remote-first, distributed organization.
Mandarin proficiency is strongly preferred.

Responsibilities

Identify, prioritize, lead, and execute on research that generates insights to inform product strategy across the company — leading your own roadmap independently and helping shape the broader team's.
Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future merchants and shoppers, and their experiences around the world.
Partner with cross-functional teams — Product, Design, Data Science, Engineering, and Product Marketing — to proactively develop research initiatives.
Translate research into a product and business perspective, and align cross-functional leadership — including Directors and VPs — on key strategic questions across domains.
Set the quality standard for the research team: mentor researchers, build repeatable practices, and serve as a subject-matter expert.
Identify best practices in existing and emerging research methodologies.
Proactively identify new areas of user and business opportunity.