Staff Experience Researcher
About The Position
We’re looking for a curious and empathetic Staff Experience Researcher who is passionate about understanding user needs. Joining the Checkout team, you’ll play a vital role in uncovering deep insights that inform the creation of user-centered experiences across a consumer’s end-to-end purchasing journey. You’ll help us explore needs and uncover pain points, contributing to a positive experience for customers. While you will be the go-to for survey research, we want you to approach every problem with a method-agnostic mindset. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing partners and stakeholders in developing experiences centered around checkout.
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Nice To Haves
- 7+ years relevant experience in market research, product strategy and/or marketing, both on the client/brand-side and vendor-side
- Experience conducting research among large, enterprise merchant decision-makers and developers
- Proven track record leading large‑scale, vendor/partner-collaborative survey research programs
- Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset
- Experience with analytical tools such as SPSS, Python, R, and/or SAS
- Background in payments, fintech, financial services, or platform ecosystems in the financial services space
Responsibilities
- Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance
- Perform more-complex analysis using highly specialized product knowledge and advanced business expertise
- Lead functional projects and programs that enhance user experiences based on research findings.
- Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends
- Develop and implement research methodologies that optimize user testing and data collection processes.
- Contribute to the continuous improvement of research practices and team efficiencies.
Benefits
- generous paid time off
- healthcare coverage for you and your family
- resources to create financial security
- support your mental health
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What This Job Offers
Job Type
Full-time
Career Level
Senior
