(USA) Staff, Technology Operations - Atlassian Administrator

Vizio Services • Denver, CO

2d • Onsite

About The Position

The Technology Operations team at VIZIO manages critical IT systems, including Jira, Confluence, and Jira Service Management within the Atlassian Cloud suite. Reporting to the Manager of IT Operations, the team supports multiple business units by ensuring seamless program and financial management, stakeholder collaboration, and operational efficiency. Members apply strong program management and influencing skills to drive technology initiatives aligned with organizational goals. The team fosters a structured environment focused on delivering measurable value through effective communication, risk mitigation, and continuous improvement, contributing to the overall success of VIZIO’s technology landscape. We are seeking an experienced Staff, Technology Operations to manage and optimize our Atlassian Cloud suite, ensuring scalability, sustainability, and adherence to industry best practices. This role involves supporting users, enhancing workflows, and driving efficiency across Jira, Confluence, and related tools.

Requirements

• At least three years of relevant experience as an Atlassian Administrator.
• Expertise in managing complex Jira projects and workflows.
• Experience configuring Confluence spaces effectively.
• Strong understanding of Atlassian configuration principles and governance.
• Proactive team player with a “no task is too small” mindset.
• Analytical problem-solver who approaches challenges methodically and creatively.
• Exceptional written and verbal communication skills who can simplify complex concepts and adapt to audience needs.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
• OR 6 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences.
• Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
• Knowledge of assistive technologies.
• Experience integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices.
• Experience creating accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Manage and maintain the Atlassian Cloud suite, including Jira, Confluence, Service Management, Work Management, and Atlassian Guard, ensuring reliability and performance.
• Assist users by responding to support requests through the Jira Service Management ticketing system.
• Develop architectural and end-user documentation for the IT Confluence Knowledge Base.
• Conduct training sessions on Confluence and Jira, covering tool usage, new features, and best practices.
• Configure Jira workflows and Confluence templates.
• Identify opportunities for functional improvements.
• Configure Atlassian Analytics to deliver actionable insights for IT and business stakeholders.
• Maintain governance and best practices to ensure scalability, sustainability, and manageability across all Atlassian tools.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior