Staff Technical Program Manager - Quality Compliance

Dexcom • San Diego, CA

1d • Hybrid

About The Position

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Dexcom's Sustaining Product Quality Team within Corporate Quality Compliance is currently seeking a Staff Technical Program Manager to lead cross functional teams to execute sustaining activities for our cutting-edge products. In this role, you will align the vision of our executive management and other cross-team stakeholders to help prioritize the work of the sustaining teams to further develop and improve our commercial products, as well as help develop, evolve or establish the procedures used to do so. Stakeholders include Program & Product Managers, Marketing, R&D, Operations, User Experience (UX), Human Factors and Clinical, Regulatory Authority and Quality Assurance teams as well as external teams.
The ideal candidate has a strong foundation in Project Management Practices, a solid technical understanding of product sustaining activities, experience with product commercialization and requirements definition and can work within a regulated environment to lead high visibility programs across multiple sites.

Requirements

• Ability to develop in-depth knowledge and experience leading cross-functional teams, with stakeholders at all levels of the organization.
• Broad business and technical acumen and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies.
• Integrate process, people, quality, and commitment-centric approach to getting work done - strong customer service orientation.
• Ability to work with different cross-functional stakeholders to establish and ensure a reliable and productive working relationship. Strong partnering skills.
• Good written and oral communication skills including capacity to comfortably interface with senior leaders.
• Exceptional skills in assessing, summarizing, and presenting business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making.
• Demonstrated independent successful management of complex projects and programs.
• Fluent user in Microsoft Word, Excel, PowerPoint, Project, SharePoint, Visio and Teams.
• Requires significant technical leadership experience and an understanding of regulated change control, product development process and medical device design control manufacturing transfer.
• Requires significant technical knowledge and an understanding of FDA/ISO regulations working with GMP’s and ISO standards.
• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 8-12 years related experience or Master’s degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience.

Nice To Haves

• PMP Certification
• Lean Six Sigma Certification
• Fluent use in SmartSheets or Microsoft Project
• Worked within a Technical PMO structure
• Regulated Medical device industry experience

Responsibilities

• Works in cross functional, highly complex product sustaining portfolio using a wide range of program management expertise and the ability to leverage resources in a multitude of adjacent departments to resolve complex issues in effective and creative ways.
• Independently identifies risks to the product sustaining portfolio and develops mitigations with senior stakeholders as well as project team using concepts, influence, and techniques to conduct in-depth evaluation and problem solving.
• Coordinates, leads, and oversees strategic planning & gap analysis meetings with senior stakeholder groups to develop strategy models and program forecasts.
• Daily engagement with VPs, Directors, & Managers, with the confidence and ability to lead senior stakeholder meetings and initiate action on assigned items.
• Networks and influences key senior stakeholders across the organization and outside own area of expertise.
• Prepares and delivers change management communication content electronically or in briefings to executive and program leaders to develop awareness, knowledge, and desire for upcoming program changes and events.
• Oversees sub-project lead adherence to program governance and makes recommendations for updates, changes, or improvements.
• Independently tracks workstream initiatives, develops reporting dashboards, makes reports, and builds executive briefings.

Benefits

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees