Staff Technical Product Manager - Recall & Campaign Management

Scout Motors • Charlotte, NC

5d • Onsite

About The Position

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Staff Technical Product Manager – Recall & Campaign Management , you will lead the strategy and execution of Scout’s Recall & Campaign Management ecosystem, a critical platform that ensures regulatory compliance, customer safety, and operational excellence across Scout’s service network. This role is essential in the pre–Start of Production phase and focuses on building a centralized system that ingests, orchestrates, and manages recall and campaign data from multiple upstream systems, including VW Group platforms and other partner systems. This Digital Product will play a critical role on how recall actions move from identification to resolution, ensuring seamless integration with Dealer Management Systems (DMS), service operations, and compliance reporting frameworks. You will partner closely with Aftersales Business, Retail Operations, Regulatory Affairs, Quality, Finance, Warranty, IT, and external partners to deliver scalable, compliant, and operationally sound recall solutions across Scout’s direct-to-consumer retail network. Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace.

Requirements

• 8+ years of product management experience with a strong focus on technical platforms, system integrations, or operational software.
• Proven success delivering complex, cross-system platforms involving external dependencies and regulatory requirements.
• Experience with recall management, campaign systems, warranty, or aftersales operations strongly preferred.
• Strong understanding of distributed systems, APIs, cloud platforms, and data integration patterns.
• Experience with system-to-system integrations, data ingestion pipelines, and real-time synchronization.
• Strong execution capability in complex, multi-system environments.
• Ability to evaluate, adapt, and apply appropriate methods and frameworks to solve complex problems.
• Highly analytical with strong problem-solving skills.
• Excellent communication and stakeholder management skills across technical and business audiences.
• Experience working with Agile tools and methodologies (e.g., Jira, Confluence).
• Data-driven decision making; comfortable working with dashboards, analytics, and performance metrics.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Applicants must be 18 years of age or older.

Nice To Haves

• MBA or advanced technical degree preferred.

Responsibilities

• Define and Lead Strategy: Own and execute the product vision, strategy, and roadmap for Scout’s Recall & Campaign Management system, ensuring alignment with broader regulatory, operational, and customer experience objectives.
• Lead the 0–1 development of Scout’s recall platform ahead of Start of Operations, establishing foundational capabilities, workflows, and integration patterns.
• Define a centralized recall orchestration model that connects upstream systems (e.g., VW Group, Rivian Volkswagen Technology) with Scout internal platforms and downstream execution systems.
• Champion a data-driven architecture that enables real-time visibility into recall status, VIN-level impact, and completion rates.
• Recall Operations – Problem Solving: Solve complex problems requiring in-depth evaluation of variable factors across systems, regulations, and service operations.
• Navigate ambiguity inherent in early-stage platform development, making informed tradeoffs across evolving requirements, partner dependencies, and operational readiness needs.
• Ensure accuracy and consistency of critical recall data, including VIN-level affected populations, campaign rules, and completion tracking.
• Bridge the gap between recall identification and service execution, enabling timely and efficient resolution of safety and compliance issues.
• Minimize operational friction by standardizing recall workflows and reducing reliance on manual processes.
• Lead Product Development: Lead end-to-end product development for recall and campaign management capabilities, from discovery through delivery and continuous improvement.
• Ensure delivery against defined business objectives, timelines, and operational readiness criteria.
• Collaborate with upstream system providers (e.g., VW Group, RVT) to define integration patterns, data ingestion pipelines, and synchronization mechanisms.
• Partner with internal stakeholders to integrate recall data into service workflows, enabling VIN-level identification, scheduling, and completion tracking.
• Translate complex regulatory and operational requirements into clear product requirements, workflows, and system logic.
• Stakeholder Relationships: Serve as a trusted technical advisor to cross-functional stakeholders, translating regulatory and operational needs into scalable technical solutions.
• Drive alignment across teams on priorities, scope, and execution timelines.
• Work closely with: Regulatory Affairs to ensure compliance with recall reporting and execution requirements.
• Quality to align on defect identification, campaign definitions, and recall triggers.
• Aftersales Business to provide required resolution paths and documentation.
• Retail Operations to ensure seamless execution in service environments.
• Finance & Warranty to ensure accurate cost tracking, claim handling, and reimbursement workflows.
• Drive alignment across stakeholders on priorities, scope, and execution timelines.
• Operationalize Products: Lead rollout and adoption of recall management capabilities across Scout’s retail network.
• Ensure operational readiness and enable execution at scale within defined processes and frameworks.
• Establish support models and escalation paths for recall-related system issues.
• Drive Technical Excellence: Partner with Software Engineering and UX teams to design scalable, resilient, and secure recall management solutions.
• Apply best practices for API integrations, data governance, and system operability within the product domain.
• Ensure systems support reliable, real-time data exchange across multiple platforms.
• Measure Success: Define KPIs for recall performance, including completion rates, time-to-resolution, VIN accuracy, and regulatory compliance metrics.
• Measure performance against defined business and operational targets.
• Use feedback from field teams and stakeholders to continuously improve the platform.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior