Staff Systems Engineer, Messaging Technologies

Visa•Austin, TX

3d•$131,600 - $210,300•Hybrid

About The Position

Visa Corporate IT is undergoing a significant transformation to become a true engineering organization focused on customer experience and end-user support. This involves consolidating operational functions and moving engineering teams into a new organization with a DevOps mindset for efficient project delivery. This role is part of the Work Place Technology team, responsible for providing the best possible solutions in Email and Messaging technologies to end users. The successful candidate will join a dynamic, evolving global team dedicated to ensuring Visa is not only the best way to pay but also the best place to work, equipped with state-of-the-art technology and solutions.

Requirements

5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Excellent technical knowledge in Exchange Online, Microsoft Exchange, Email gateways, Email Security solutions (Physical & SAAS solutions).
Minimum 5 years' work experience in relevant technologies comprising of Microsoft Exchange, Exchange Online, Email gateways, Email security devices and SAAS solutions for Email security.
High level of competence in O365, Microsoft Exchange, Email Security gateways, Email Security appliances and SAAS solutions for Email security.
Strong understanding of Email flow, High availability, Disaster Management and recovery, other messaging technologies such as archiving solutions.
Good knowledge of understanding and implementing Email security policies.
Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills.
Experience of leading technology deployments on moderately complex cross regional projects, including planning, documentation, and implementation.
Work closely with cross-functional teams including network engineers, cybersecurity, business users, and external financial institutions to ensure seamless integration and communication.
Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.
Experience with network infrastructure and security principles.
Ability to Multi-task and work with minimum supervision and be self-motivated.
An enthusiastic positive attitude towards working in a team environment.
Available outside office hours for 3rd level support.

Nice To Haves

Equivalent professionally qualified education and experience such as Associates or bachelor’s degree in computer science or other technology field.
Microsoft and / or other relevant certifications are highly desirable.

Responsibilities

Perform Engineering and 3rd level support, including architecting and engineering support for Email & Messaging technologies.
Manage O365, Hybrid deployment, Compliance and Security Policies in the Email/Messaging environment.
Manage Email archiving solutions.
Own and provide L3 technical support for tools related to Email / Messaging technology automation.
Work with the Information Security Office to ensure deployed solutions meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security.
Provide technical consultancy to operations, engineering team members, and end users to ensure rapid problem resolution.
Document technical solutions.
Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues that may affect efficient operations, including outages, service disruptions, and repeated customer complaints.
Develop and document creative engineering solutions.
Interface with customers to gather appropriate details or communications designs.
Develop automation and self-service mechanisms to reduce friction using the platform and ensure secure, efficient transfer of data between internal and external systems.
Monitor performance, implement alerting, and proactively resolve errors that arise through automation.
Perform related duties as needed.