Messaging Systems Engineer II

Encompass Health • Birmingham, AL

3d • Onsite

About The Position

Messaging Systems Engineer II is a mid-level position responsible for the day-to-day upkeep of core company systems through monitoring performance metrics, maintaining servers and software, updating servers and software, supporting technical incidences and user management and/or developing end-user business solutions. Systems Engineer II will support the following functional areas: Messaging. The position requires communication with end users and other IT professionals, communication with vendors, adherence to standard guidelines and policies, and ad hoc troubleshooting.

Requirements

• High school diploma or equivalent required.
• Associate degree or Undergraduate degree preferred.
• Minimum 4 years of experience.
• Relevant Information Technology certifications preferred.
• Familiarity with regulatory compliance, including HIPAA, Sarbanes-Oxley, Privacy and Security, PCI
• Intermediate, demonstrated understanding in the following competency areas:
• Troubleshooting abilities in multi-tier architecture
• Manage and maintain site-related documentation
• Produce progress, problem and status reports, as required by management
• Manage service providers for prompt problem resolution
• Incident Management, Change management and Problem Management
• Hardware installation, configuration and maintenance
• Software installation, configuration and maintenance
• Performance monitoring and tuning
• System backup and recovery methods
• Disaster recovery processes
• Group interaction and influence to accomplish tasks and solve technical problems
• Small project management
• Peer training
• Capacity planning
• Small-scale infrastructure design and implementation
• Research and recommendation of solutions
• Experience in implementation, administration, and support of one or more of the following technologies:
• Microsoft SQL Server 2019 or later to support enterprise applications
• Microsoft M365 Exchange Online
• Microsoft SharePoint 2019 or later and M365 SharePoint Online
• Microsoft M365 Defender and Compliance
• Microsoft Dynamics 365 CRM 9 or later
• Microsoft Teams
• Microsoft Power Platform and Dataverse
• Microsoft InTune Endpoint Management
• Microsoft Azure DevOps
• Microsoft Active Directory and Entra
• Microsoft Windows Operating Systems
• ProofPoint Email Gateway and Archive Services
• OpenText RightFax 10.6 or later
• Video CMS to support large corporations (Panopto)
• Scripting languages (PowerShell, Perl, Linux shell, etc.)

Responsibilities

• Monitors performance metrics.
• Maintains and updates servers and software.
• Supports data and system needs of users and documents appropriately.
• Supports technical incidents and user management.
• Knows how to warehouse data, backup and recovery.
• Configures databases.
• Designs and implements business solutions.
• Defines data and system requirements.
• Performs ad hoc troubleshooting.

Benefits

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A community of people who love what they do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree