Staff Systems Engineer, Collaboration Platforms & AI

Visa•Foster City, CA

3d•$133,300 - $251,100•Onsite

About The Position

Visa's Digital Media Engineering team is seeking a Staff Systems Engineer to help shape the future of enterprise collaboration. The role combines systems engineering, platform ownership, AI enablement, and technology innovation to evolve Microsoft Teams and related collaboration technologies across the enterprise. The successful candidate will evaluate emerging capabilities, develop platform integrations and extensibility solutions, advance AI-powered experiences, and help define Visa's collaboration platform roadmap. Deep Microsoft Teams expertise is not required on day one; strong engineering fundamentals, technical curiosity, and interest in improving workplace experiences through technology are emphasized. The role advances Visa's collaboration platform ecosystem through AI-powered experiences, platform extensibility, operational intelligence, workflow automation, and emerging collaboration technologies. It aims to deliver innovative capabilities that improve how employees communicate, collaborate, and get work done. The position requires at least three days in the office, with the specific days confirmed by the Hiring Manager. Hours vary according to department needs, and travel is required 5–10% of the time. The work is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently using standard office equipment such as telephones and computers.

Requirements

At least 5 years of relevant work experience with a Bachelor's Degree; or at least 2 years with an advanced degree (e.g., Master's, MBA, JD, MD); or 0 years with a PhD; or at least 8 years of relevant work experience.
Strong systems engineering experience supporting enterprise platforms and services.
Experience with APIs, platform integrations, automation frameworks, workflow technologies, scripting, or enterprise application ecosystems.
Familiarity with cloud platforms, modern collaboration technologies, observability practices, analytics platforms, and solution architecture principles.
Experience evaluating, implementing, developing, or governing AI-powered capabilities, conversational agents, enterprise bots, Copilot experiences, intelligent automation, or digital assistants.
Experience supporting the full lifecycle of AI agents, bots, applications, or platform extensions from ideation and governance through deployment and adoption.
Experience defining roadmaps, evaluating emerging technologies, or influencing platform strategy in enterprise technology environments.
Experience with analytics, observability, telemetry, monitoring, operational intelligence, or service-health platforms used to improve user experience and operational effectiveness.
Ability to translate business needs into scalable platform capabilities and user experiences.
Strong analytical, communication, stakeholder engagement, and problem-solving skills.
Curiosity, adaptability, and a passion for learning emerging technologies.

Nice To Haves

Experience with Microsoft 365, Microsoft Teams, Power Platform, Azure services, or comparable enterprise collaboration ecosystems.
6–8 years of experience supporting, engineering, or advancing enterprise collaboration, productivity, workplace technology, communications, or digital workplace platforms.
Experience with Microsoft 365, Microsoft Teams, Azure, Power Platform, APIs, automation frameworks, platform integrations, observability solutions, or extensibility technologies in enterprise environments.
Knowledge of collaboration platform governance, security, compliance, lifecycle management, AI governance, and operational best practices.
Experience developing, evaluating, implementing, or governing AI-powered capabilities, intelligent automation, conversational agents, Copilot experiences, enterprise bots, or custom collaboration solutions.
Ability to assess emerging technologies, develop proofs of concept, influence platform strategy, and translate business needs into scalable collaboration capabilities.
Microsoft certifications such as MS-700, MS-721, Azure, Power Platform, Copilot, or equivalent certifications.

Responsibilities

Serve as a technical and product subject matter expert for collaboration platforms, primarily Microsoft Teams and the broader Microsoft 365 ecosystem.
Own and help define the collaboration platform roadmap, identifying opportunities to improve employee productivity, user experience, operational efficiency, and business outcomes.
Design and implement platform integrations, APIs, automation workflows, extensibility solutions, and custom collaboration capabilities.
Develop custom Teams applications, workflow solutions, and platform enhancements to address business needs and improve productivity.
Partner with business and technology teams to identify opportunities to use AI, automation, and intelligent workflows across collaboration platforms.
Partner with business stakeholders to identify, develop, test, govern, and deploy AI agents that automate workflows, improve productivity, and deliver measurable enterprise value.
Establish lifecycle management and governance processes for AI agents, Teams applications, bots, and platform extensions, covering intake, review, security assessment, deployment, monitoring, and ongoing optimization.
Drive adoption of Microsoft Copilot, AI-powered collaboration capabilities, intelligent meeting experiences, and future workplace innovations.
Define and implement observability, operational intelligence, analytics, and reporting capabilities for actionable insights into platform health, reliability, performance, utilization, adoption, and user experience across Microsoft Teams Rooms and collaboration services.
Monitor industry trends, vendor roadmaps, competitive offerings, and emerging technologies to inform collaboration platform strategy and future-state vision.
Develop proofs of concept, pilot programs, and innovation initiatives to evaluate emerging capabilities, validate business value, and inform the collaboration platform roadmap.
Partner with voice, events, and workplace technology teams to advance AI-enabled experiences across Teams Voice, Town Hall, meetings, broadcast, and collaboration services.
Collaborate with Security, Infrastructure, Workplace Technology, Digital Product, and End User Computing teams to deliver compliant, scalable, and secure solutions.
Act as an engineering escalation point for complex collaboration platform challenges and emerging technology opportunities.